Introduction
Are you ready to elevate your career in IT operations? 3i Infotech, a leading global IT company, is looking for a skilled Shift Lead to join their dynamic team in Bengaluru. This is an excellent opportunity for professionals with expertise in IT operations, team management, and customer service to lead a team in delivering high-quality services.
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About 3i Infotech
3i Infotech is a global IT leader headquartered in Mumbai, India. With expertise in digital transformation and innovation, the company serves a diverse range of industries worldwide. With a workforce of over 5,000 employees across 15 countries, 3i Infotech delivers cutting-edge solutions, leveraging emerging technologies to empower businesses.
Role Overview
The Shift Lead role is a full-time, on-site position based in Bengaluru. As a Shift Lead, you will oversee daily operations, manage team schedules, ensure quality service delivery, and address any issues arising during the shift. This role requires strong leadership skills and a commitment to excellence.
Qualifications
- 5+ years of experience in IT operations, team management, and customer service.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Knowledge of the ITIL framework and best practices.
- Ability to work under pressure and manage multiple tasks effectively.
- Certifications in IT service management or related fields are a plus.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Key Responsibilities
- Organizing shift schedules for team members.
- Monitoring attendance, tardiness, and time-off requests.
- Managing employee requests and addressing transgressions.
- Ensuring seamless daily operations and resolving any issues during shifts.
How to Apply
If you are interested in joining 3i Infotech as a Shift Lead, please send your updated resume to [email protected].
Conclusion
The Shift Lead role at 3i Infotech is a perfect opportunity to advance your career in IT operations and team management. Join a global leader committed to innovation and excellence. Don’t miss this chance to contribute to a forward-thinking organization. Apply today!