Introduction
Are you passionate about technology and solving IT-related challenges? Samsung is hiring a Technical Support Specialist for its Service Desk team. This role offers an exciting opportunity to work on troubleshooting networks, managing IT infrastructure, and supporting user systems. If you have strong technical skills, excellent problem-solving abilities, and a drive to enhance IT processes, this position is a perfect fit.
Table of Contents
- Role Overview
- Key Responsibilities
- Required Qualifications & Skills
- Key Technical Skills
- Why Join Samsung?
- How to Apply
- Conclusion
Role Overview
The Technical Support Specialist will be part of the IT Service Desk team and will provide comprehensive technical support to ensure smooth day-to-day operations. This includes resolving hardware and software issues, managing network configurations, handling tickets, and collaborating with vendors to solve complex IT problems.
Key Responsibilities
1. IT Support and Troubleshooting
- Install, configure, and troubleshoot desktop systems, servers, and network issues.
- Support Windows 10/11 operating systems and resolve OS/file system/network issues.
- Diagnose and resolve a range of Windows applications and network problems efficiently.
2. User Support
- Onboard new user devices to Microsoft Intune and resolve account/profile-related issues.
- Provide support for Microsoft Outlook, VPN installation, configuration, and troubleshooting.
- Offer remote assistance to users and resolve LAN/Wi-Fi connectivity issues.
3. Network and Infrastructure Management
- Monitor internet lines and work with ISPs to resolve connectivity issues.
- Manage TCP/IP, DNS, DHCP configurations and firewall/UTM setups for load balancing and failover.
- Fix LAN/Wi-Fi issues at PC, access point, and firewall levels.
4. Asset and Ticket Management
- Maintain IT asset inventory, allocation, and configuration as required.
- Handle IT support tickets and ensure timely resolution using tools like ServiceNow.
- Collaborate with vendors and external support teams to resolve hardware/software issues.
Required Qualifications & Skills
- Bachelor’s degree in Information Systems, BE/BTECH, or related field.
- Ability to work independently and manage day-to-day IT support activities.
- Exceptional problem-solving, prioritization, and documentation skills.
Key Technical Skills
Technical Proficiency
- Windows 10/11 operating systems troubleshooting.
- Microsoft Intune, Office 365, Entra ID (Azure AD), and SharePoint support.
- Strong understanding of TCP/IP, DNS, DHCP, and firewalls/UTMs.
- Experience with ServiceNow or similar ticketing tools.
Additional Skills
- Hands-on experience with Active Directory, MDM/UEM, and Microsoft Defender/Antivirus.
- Knowledge of Linux/Unix and Mac OS systems is a plus.
- Strong understanding of RDP and laptop/desktop hardware maintenance.
Why Join Samsung?
At Samsung, innovation drives everything we do. As a Technical Support Specialist, you will work in a dynamic IT environment, solve complex challenges, and contribute to Samsung’s technological excellence. Enjoy opportunities for professional growth, learning new technologies, and collaborating with global teams to make a real impact.
How to Apply
If you’re ready to advance your IT career with Samsung, apply now through Samsung’s official careers portal. Showcase your technical skills, qualifications, and passion for IT to join one of the world’s leading technology companies.
Conclusion
The Technical Support Specialist role at Samsung offers an excellent opportunity for IT professionals to take their careers to the next level. With responsibilities ranging from troubleshooting technical issues to managing network infrastructure, this role is perfect for candidates passionate about IT and problem-solving. Don’t miss this opportunity—apply today!