Location: India (Remote / Hybrid)
Contract Type: Full-Time
Language: Fluent in English (verbal & written)
Table of Contents
- Introduction
- Role Overview
- Primary Responsibilities
- Required Qualifications
- Why Join RealPage?
- Conclusion
Introduction
RealPage is seeking a dynamic and experienced **Team Leader, Delivery** to oversee the **Invoice Processing & Quality Control teams**. Based in India, this leadership role provides an excellent opportunity for professionals with a strong background in **BPM/ITeS operations**, leadership, and team management. As a key figure in the **Invoice Processing Operations** team, the Team Leader will drive process efficiencies and ensure seamless communication between internal and external teams to meet business goals.
Role Overview
The **Team Leader** will be responsible for the day-to-day operations of the **Invoice Processing** teams, ensuring that performance targets are met. This includes providing guidance, resolving client issues, and training team members. The Team Leader will also assist the manager with office duties, project distribution, and performance evaluations. This role requires a proactive leader who can motivate their team and step in to assist when necessary.
Primary Responsibilities
As a Team Leader, you will be responsible for:
- Managing the day-to-day operations of the Invoice Processing and Quality Control teams to ensure deliverables are met.
- Resolving client and staff questions and issues efficiently.
- Maintaining regular communication with US counterparts on operational matters.
- Handling leave management for the team and ensuring proactive communication with US teams.
- Driving quarterly process improvements within the team.
- Training and mentoring new and existing staff members to enhance performance.
- Escalating issues to management when needed to avoid delays.
- Assisting in the evaluation of team and individual performance.
- Participating in the interview and selection process for new team members.
- Coaching and counseling team members to promote continuous growth.
- Flexibly managing additional tasks as per business requirements.
Required Qualifications
The ideal candidate should meet the following qualifications:
- Minimum **5 years of overall work experience**, with at least **2 years** in leading teams in **BPM/ITeS operations**.
- **Bachelor’s degree** or equivalent required.
- Proficient in **Microsoft Office products**, particularly **MS Excel & PowerPoint**.
- Excellent communication skills (both verbal and written).
- Strong experience in **data analysis**, **problem-solving**, and **root cause analysis**.
- Self-motivated, goal-oriented, and able to work under pressure.
- Proven ability to collaborate effectively with internal and external stakeholders.
- Excellent organizational skills and the ability to prioritize tasks efficiently.
Why Join RealPage?
RealPage offers more than just a job. Joining our team means being part of a fast-growing company committed to innovation and professional growth. As a **Team Leader**, you’ll enjoy:
- A **competitive salary** and comprehensive benefits package.
- Opportunities for **personal and professional development** through ongoing training and leadership programs.
- A **collaborative and dynamic work environment** where your contributions directly impact the company’s success.
- A chance to **shape the future** of **Invoice Processing Operations** within a market leader in real estate software solutions.
Conclusion
As a **Team Leader** at RealPage, you’ll play a pivotal role in driving the success of the Invoice Processing & Quality Control teams. If you are a proven leader with a strong background in operations management and team development, we encourage you to apply. **Join RealPage** and help lead a team towards success while advancing your career in a thriving, innovative company.
Apply now and take your leadership career to the next level with RealPage!