Introduction
Citi, a leading global financial institution, is hiring an Ops Support Specialist to join its dynamic team. This entry-level role is perfect for professionals eager to build a career in operations, providing critical support to Citi’s clients and internal teams. Discover how you can contribute to Citi’s success and grow your expertise in a supportive, innovative environment.
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About Citi
Citi is a global leader in financial services, committed to enabling growth and economic progress. With operations in over 200 countries, Citi empowers its clients through innovative solutions and dedicated service. Joining Citi means being part of a team that values diversity, excellence, and collaboration.
Role Overview
The Ops Support Specialist is responsible for providing operational support, maintaining records, and ensuring seamless communication between teams. As a liaison between operations staff, relationship managers, and clients, this role ensures operational efficiency and client satisfaction. The position requires a proactive approach to problem-solving and adherence to Citi’s high standards of compliance and integrity.
Key Responsibilities
- Resolve customer inquiries and manage escalated issues, ensuring effective service delivery.
- Identify opportunities to offer value-added products and services while adhering to regulatory standards.
- Conduct training sessions for department staff and assist in resolving complex disputes.
- Support a diverse array of products and services, ensuring accurate financial entries and issue resolution.
- Participate in Lean and process improvement projects to enhance operational efficiency.
- Assess risks and ensure compliance with Citi’s policies and ethical standards.
Qualifications
- 2-4 years of relevant experience in operations support or a related field.
- Proficiency in Microsoft Office and dispute resolution processes.
- Ability to work independently and solve problems effectively.
- Knowledge of Pega functionality and Continuity of Business (CoB) testing is preferred.
- Strong analytical and mathematical skills.
- Excellent written and verbal communication abilities.
Why Join Citi
Citi offers a dynamic and inclusive workplace where your contributions are valued. By joining Citi, you gain access to professional development opportunities, cutting-edge resources, and a supportive team committed to your success. Citi’s dedication to innovation and client satisfaction ensures that your work will make a meaningful impact.
Conclusion
The Ops Support Specialist role at Citi is a fantastic opportunity for individuals looking to advance their careers in operations. With a focus on customer satisfaction, compliance, and operational excellence, this role offers both challenges and rewards. Apply today and take the first step toward a fulfilling career at Citi.