Rubrik

Rubrik is hiring Senior Manager – Service Delivery

December 25, 2024
chandan

Table of Contents

Introduction

Rubrik is on a mission to secure the world’s data. With cutting-edge Zero Trust Data Security™, we empower organizations to achieve resilience against cyberattacks and operational disruptions. Join our team to help create innovative solutions for data protection, security, and recovery in today’s evolving digital landscape.

About the Team

Rubrik’s Global Customer Support and Success Organization delivers world-class post-purchase support. Our team ensures seamless technical assistance, timely adoption of SaaS products, and value delivery to customers. As experts in data management and security, we are dedicated to swift issue resolution and providing an exceptional customer experience.

Role Overview

We are seeking a Senior Manager – Service Delivery to lead our global technical support team. This role ensures consistent and high-quality service delivery while driving process improvements and collaborating with cross-functional teams to enhance customer satisfaction and product performance.

Key Responsibilities

  • Ensure consistent service delivery and adherence to SLAs.
  • Analyze and recommend improvements for complex technical issues.
  • Prevent escalations by identifying and addressing case handling gaps.
  • Collaborate with teams to enhance product usability and reliability.
  • Provide training and mentorship to support staff.
  • Streamline workflows to improve team efficiency and response times.
  • Implement and optimize support tools to enhance productivity.
  • Develop and deploy automation solutions to reduce manual effort.
  • Track team performance through key performance indicators (KPIs).
  • Design scalable support systems to meet evolving customer needs.

Qualifications and Experience

To thrive in this role, you should possess the following:

  • Bachelor’s degree in Computer Science, IT, or equivalent experience.
  • 8+ years of experience in technical support or IT service delivery.
  • Strong technical acumen in IT systems, software, and troubleshooting.
  • Familiarity with ITIL practices is a plus.
  • Exceptional verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in tools like Salesforce, diagnostics platforms, and monitoring tools.
  • Preferred qualifications: ITIL, CompTIA A+, or cloud technology certifications.

Why Join Us?

Rubrik offers a dynamic work environment where your expertise shapes the future of data security. As part of our team, you’ll enjoy:

  • Opportunities for professional development and career growth.
  • Access to cutting-edge technology and innovative projects.
  • A collaborative and inclusive culture that values authenticity and teamwork.
  • Competitive benefits and support for personal and professional goals.

Commitment to Diversity

Rubrik is committed to fostering an inclusive and equitable workplace. We prioritize equal employment opportunities for individuals of all backgrounds and strive to create a culture where everyone can thrive. By supporting historically underrepresented communities, we aim to bring innovation and diverse perspectives to our teams.

Conclusion

Are you ready to lead a team that drives innovation in data security and delivers exceptional customer experiences? Join Rubrik as Senior Manager – Service Delivery to play a pivotal role in securing the world’s data while advancing your career in a supportive and inclusive environment. Apply today and be part of a mission-driven organization committed to excellence and diversity.