Table of Contents
- Introduction
- Job Overview
- Key Responsibilities
- Required Qualifications
- Why Hewlett-Packard?
- Conclusion
Introduction
Hewlett-Packard (HP) is a global leader in technology solutions, providing services across a wide range of industries. HP is looking for an experienced Repair Partner Program Manager to oversee the repair partner operations in India. This role is essential for ensuring operational efficiency, cost control, and the optimization of repair activities in HP’s service supply chain.
Job Overview
The Repair Partner Program Manager will manage the operations of HP’s service supply chain repair partners in India. This role involves setting and reviewing key performance indicators (KPIs), managing relationships with repair partners, and ensuring alignment with HP’s standards. The position also includes the management of new partner onboarding, performance monitoring, and process improvements within the service supply chain.
Key Responsibilities
Overseeing Repair Partner Operations
- Monitor repair partner performance to meet operational KPIs.
- Host regular reviews with repair vendors to ensure consistency in quality and delivery timelines.
- Coordinate repair operations with internal stakeholders and external partners.
Program Development & Management
- Develop and implement comprehensive repair strategies across all partners.
- Manage the onboarding, transitions, and improvement programs for new suppliers.
- Ensure adherence to project timelines and deadlines for partner operations.
Supplier Relations & Performance Management
- Build and maintain strong relationships with repair partners.
- Ensure supplier compliance with company quality standards and sustainability goals.
- Conduct audits and assessments of repair partner capabilities.
Cost Optimization
- Track and optimize repair costs while maintaining quality standards.
- Address any issues related to cost control, quality improvement, or non-compliance.
Required Qualifications
Education
- Bachelor’s degree in Supply Chain, Business, Logistics, Operations, or a related field.
Experience
- 7-10 years of experience in Service Supply Chain or related fields.
- Proven experience in partner/vendor operations management and project management.
Skills
- Proficiency in MS Office (Excel, PowerPoint, etc.), ERP systems, and S4 Hana.
- Strong communication skills (verbal, written, and presentation).
- Knowledge of Six Sigma, PMP certification is a plus.
- Excellent analytical, problem-solving, and team management skills.
Why Hewlett-Packard?
Working at HP means joining a company that values innovation, quality, and collaboration. HP offers its employees opportunities for growth, a supportive work culture, and a commitment to sustainability. As a leader in technology, HP provides a dynamic environment where you can contribute to meaningful projects, drive business success, and advance your career.
Conclusion
If you are an experienced professional in service supply chain management and are looking to take on an impactful role at a global leader, the Repair Partner Program Manager position at HP is the perfect opportunity. Bring your expertise in repair operations and supplier management to HP and help drive operational excellence in a rapidly evolving industry.