Table of Contents
- Introduction
- Company Overview
- Role Overview
- Key Responsibilities
- Required Skills
- Why Standard Chartered?
- Conclusion
Introduction
Standard Chartered is hiring for the role of Executive, Client Care Center Service. In this role, you will play a key part in delivering outstanding customer service through inbound and outbound calls. This position provides a chance to join a globally recognized bank that places a strong focus on customer satisfaction, service excellence, and integrity in banking operations.
Company Overview
Standard Chartered is an international bank with a proud 170+ year history of making a positive impact for clients and communities around the world. With a strong presence in over 60 markets, Standard Chartered is committed to sustainability, diversity, and driving commerce through innovation. As a forward-thinking bank, they offer opportunities for career growth and development while upholding the highest standards of ethics and business conduct.
Role Overview
The Executive, Client Care Center Service, reports directly to the Team Leader for Inbound Phone Banking and is responsible for addressing customer queries and providing resolutions in line with the bank’s policies and service standards. You will ensure that all customer needs are met efficiently while adhering to compliance regulations and maintaining confidentiality.
Key Responsibilities
Customer Service
- Handle inbound calls and customer issues effectively, ensuring end-to-end resolution where applicable.
- Provide high-quality customer service with a focus on achieving customer satisfaction and loyalty.
- Cross-sell banking products to meet the organization’s targets.
Compliance & Risk Management
- Ensure adherence to KYC (Know Your Customer) and Anti-Money Laundering policies.
- Handle confidential customer data with integrity and in compliance with regulatory requirements.
- Report any potential disputes, escalations, or process gaps to management.
Performance Metrics
- Meet and exceed Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) as defined by the bank.
- Track service delivery against set targets and ensure efficient handling of customer queries.
Required Skills
Technical Skills
- Basic proficiency in Microsoft Excel and Office Suite.
- Excellent verbal and written communication skills in English.
Personal Attributes
- Strong problem-solving and critical-thinking abilities.
- Customer-focused attitude with a commitment to delivering high-quality service.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
Why Standard Chartered?
Standard Chartered offers a dynamic and inclusive work environment with a focus on employee wellbeing, continuous learning, and career advancement. The bank is committed to driving diversity and creating opportunities for everyone to reach their full potential. In addition to a competitive salary and benefits package, you will have access to global networks and resources for professional development.
Conclusion
Join Standard Chartered and be part of a global team committed to making a positive impact. If you have a passion for customer service, meeting targets, and working in a fast-paced environment, apply now for the Executive, Client Care Center Service role. Take the next step in your career with a leading international bank that values diversity, inclusion, and growth.