Table of Contents
- Introduction
- Job Summary
- Responsibilities
- Qualifications
- Certifications
- Why Apply for This Role?
- Conclusion
Introduction
Are you an experienced SAP CRM professional ready to step into a leadership role? Cognizant is hiring an Engagement Manager in Kolkata to manage SAP CRM integrations and drive strategic solutions. If you have expertise in SAP CRM Service, SAP CRM Marketing, and SAP CRM Interaction Center, this is the opportunity to shape CRM processes and enhance business outcomes in a hybrid work setting.
Job Summary
Cognizant is seeking a highly skilled Functional Architect with 11-15 years of experience to lead SAP CRM solutions in the **Kolkata** location. This hybrid role focuses on delivering business-driven CRM implementations and integrations, playing a key role in optimizing performance, scalability, and CRM strategies.
Responsibilities
1. Lead SAP CRM Solution Design & Implementation
Design and implement SAP CRM solutions, ensuring they meet business needs while improving efficiency and user experience. Oversee integration of SAP CRM Service, Marketing, and Interaction Center modules.
2. Expert Guidance on Best Practices
Provide best practice recommendations for SAP CRM configurations and customizations, focusing on performance optimization and scalability.
3. Collaboration & Requirements Gathering
Work closely with cross-functional teams to gather and analyze business requirements, ensuring solutions are aligned with organizational objectives.
4. System Monitoring & Troubleshooting
Monitor CRM systems for effectiveness, conduct regular audits, and troubleshoot issues to maintain optimal system performance.
5. Mentorship & Team Leadership
Mentor junior team members on SAP CRM functionalities, ensuring continuous learning and adherence to best practices.
Qualifications
The ideal candidate for the Engagement Manager role at Cognizant will possess:
- 11-15 years of experience in SAP CRM Service, Marketing, and Interaction Center.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience in Planning (Cons. Goods) and SC Intelligence (preferred).
- Ability to work in a hybrid model with minimal supervision.
- Strong project management skills.
Certifications
A **SAP Certified Application Associate – CRM** certification is required to demonstrate your expertise in CRM processes and implementations.
Why Apply for This Role?
As an Engagement Manager at Cognizant, you will have the chance to lead cutting-edge CRM projects that impact business success. This role offers opportunities for career growth and the chance to work with leading-edge technologies in a hybrid work environment. It’s a chance to take your SAP CRM expertise to the next level while making a tangible impact on the organization.
Conclusion
If you are ready to take on a leadership role in SAP CRM and help shape business strategies, the **Engagement Manager position** at Cognizant in Kolkata is the perfect fit. Join a global leader in IT services and transform the way businesses leverage CRM systems to improve customer engagement and business performance.