CyberArk

CyberArk is hiring Primary Support Engineer

March 14, 2025
chandan

Introduction

CyberArk, the global leader in Identity Security, is seeking a skilled Primary Support Engineer. This role involves providing expert technical assistance and support for CyberArk’s Machine Identity Security products. If you have a passion for cybersecurity and technical problem-solving, CyberArk offers a dynamic environment to advance your career.

Table of Contents

About CyberArk

CyberArk is a leader in Identity Security, specializing in privileged access management. It provides comprehensive security solutions for human and machine identities across various environments, from hybrid clouds to business applications. Trusted by leading global organizations, CyberArk ensures the protection of critical assets.

Role Overview

The Primary Support Engineer will provide technical support and assistance for customers using CyberArk’s Machine Identity Security products. The role involves troubleshooting, designing technical solutions, and ensuring successful product implementation and maintenance.

Key Responsibilities

  • Provide technical support to customers using Machine Identity Security products.
  • Design and customize technical solutions based on customer requirements.
  • Collaborate with the Sales team for cohesive product solutions.
  • Manage and document customer interactions in the CRM system.
  • Assist customers with installation and product customization.
  • Conduct product training and develop knowledge base content.
  • Work closely with QA and development teams to resolve issues.
  • Participate in an on-call rotation, including weekends.
  • Travel up to 20% for customer engagement, if required.

Required Qualifications

  • Enterprise-level troubleshooting and support experience.
  • Knowledge of Public Key Infrastructure (PKI) and security standards.
  • Experience with directory technologies like LDAP and Active Directory.
  • Proficiency in database management (MS SQL/MySQL).
  • Strong communication and problem-solving skills.
  • Experience with scripting or coding (Bash, PowerShell, C#, Python).
  • Familiarity with APIs and web application technology.
  • Bachelor’s degree preferred; security certifications like CISSP are a plus.

Benefits of Joining CyberArk

  • Competitive salary and performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance.
  • Opportunities for professional development and growth.
  • Supportive work environment that values diversity and inclusion.
  • Access to CyberArk’s extensive knowledge base and training resources.

Conclusion

Joining CyberArk as a Primary Support Engineer means becoming part of a global leader in cybersecurity. You’ll have the opportunity to contribute to cutting-edge security solutions and grow in a dynamic and inclusive work environment. Apply now to start your journey with CyberArk.