Introduction
Teleperformance, a global leader in customer experience management, is seeking a dedicated Operations Team Lead. This role is essential for driving service excellence, managing team dynamics, and achieving organizational targets. Join us to enhance operational efficiency and lead a diverse, dynamic team.
Table of Contents
- Role Overview
- Key Responsibilities
- Skills and Qualifications
- Benefits of Joining Teleperformance
- How to Apply
- Conclusion
Role Overview
As an Operations Team Lead, you will be responsible for managing a large and diverse team of Customer Service Agents (CSAs), ensuring prompt and accurate service delivery, and meeting performance targets. Your leadership will foster a positive work environment and drive continuous improvement.
Key Responsibilities
- Manage day-to-day team activities ensuring compliance with procedures and policy guidelines.
- Encourage and motivate team members in a high-pressure environment.
- Develop agent skill sets and guide personal development goals.
- Address grievances and escalate issues as needed for swift resolution.
- Conduct regular meetings to ensure open communication and actionable solutions.
- Collaborate with cross-functional teams to address and resolve operational challenges.
- Monitor team performance and implement strategies to meet or exceed targets.
Skills and Qualifications
- Proven experience in team management and operations leadership.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal abilities.
- Ability to work in a fast-paced, dynamic environment.
- Proficient in using data to drive performance and improve outcomes.
Benefits of Joining Teleperformance
- Opportunities for career advancement and professional growth.
- Inclusive and supportive work culture.
- Competitive compensation and benefits packages.
- Continuous learning and development programs.
How to Apply
Interested candidates are encouraged to apply by visiting our careers page and submitting their updated resumes. Take the next step in your career journey with Teleperformance.
Conclusion
Joining Teleperformance as an Operations Team Lead means contributing to a global legacy of excellence and innovation. Lead with purpose, drive operational success, and grow with a company committed to your professional development.