Job Description
The Opportunity:
Purpose of Department:
Global Analytics Center (GAC):
- A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Guangzhou and Krakow. The work done in GAC forms a vital input towards strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.
- GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.
- Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group’s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk, Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management.
- There are primarily four job families in GAC: Decision Sciences, Information Management, Business Consulting and MI Reporting. This role applies to the Information Management job family within the Analytics function supporting various businesses and functions.
Data & Architecture Office (DAO)
- The principal goal of the DAO is to transform HSBC into a truly data-led organisation and support the delivery and implementation of the Group Data Strategy. It will drive the delivery of the Group Data Strategy across the 3 pillars – Protect our data, Connect to our people, Unlock value for our customers. Starting with clear, unambiguous data definitions and culminating in trusted insight from well managed and controlled data, DAO plays a pivotal role as the data conscience for the Bank.
- The responsibilities of the team include setting out, and subsequently holding Global Businesses and Functions accountable to follow a unified Data Strategy. This includes ensuring data is unambiguously defined, that it is controlled and managed to an appropriate level of quality, that Businesses/Functions comply with internal data policies and external data regulations, that data is sourced from appropriate (ideally “trusted”) sources.
- The objectives of the team include playing an active role in coordinating the delivery of strategic data capabilities, providing effective monitoring and controls, consistently reporting and ensuring that the strategic future vision for data across the enterprise is realized.
Group Data Utility
The objective of Group Data Utility is to provide services around:
- Data Governance – Data definitions, Define Data Ownership, Data Standards for Master & Reference Data, and Document Data Quality Requirements etc.
- Data Insights & Innovation – Own the business data architecture strategy & governance for the Group, establish Data Lineage and Trusted sources framework, identify tooling and platform needs to comply with Group Data Management policy, and generate insights to evidence compliance.
- Data Quality Monitoring and Remediation – Data Profiling, applying data quality rules to data sets to identify and report bad data, work with the Business and IT teams to fix data quality issues etc.
- The strategic vision of the Group Data Utility is to create a world class Data & Analytics Capability.
What you’ll do:
Job Family Classification And Description
- Information Management job family is designed to cater towards all the data needs of business. It covers sourcing of data and building structured data lakes, designing data marts generating Business Insights and hosting data in Cloud. Key responsibilities also include but not limited to: creation of a robust data foundation and continuous update of these datasets, to support Analysis and reporting, identify opportunities for data monetization, leverage BI and Visualization tools to deliver key business insights and develop self-serve BI solutions to empower the business to make informed decisions. The team members embed agile delivery methodologies to continuously keep refining the data models using new and emerging techniques. This team also acts as a bridge between IT and the business stakeholders
- The role holder needs to demonstrate strong sense of ownership and accountability on projects through strong project management skills and regular communication with internal project managers and business stakeholders
- Working as an individual contributor, provide good recommendation / insights and enhance quality of output through tying the analysis back to Business trends, product knowledge and market dynamics
- Expertise in technical skills (SAS, SQL, VBA, Unix, Qlik, R, Python, CRM tools such as PEGA, other BI tools and Data technologies)
- Drives the optimization initiatives for existing processes.
- Understand personal training needs and take initiative to follow through personal development plan in conjunction with line manager
The job accountabilities of this role are:
Customer/Stakeholder
- Work with multiple customers and stakeholders on projects
- Develop strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise
- Drive innovation for self and the team to deliver incremental business value.
- Demonstrate adequate level of business knowledge
Service Delivery
- Ability to convert business needs into technical/functional requirements and analysis/ MI Reports
- Provide flawless execution by the team through effective project management and incorporating necessary quality checks that has been signed off by senior /manager;
- Demonstrate acceptable standards of productivity.
- Contribute towards the quantifiable process improvement goals of the team
Leadership and Team Work
- Adhere to the Group Values of being Dependable, Open and Connected
- Ensure personal integrity and adherence to established HSBC policy on conduct, compliance and Resilience Risk
- Completion of necessary functional trainings and Group/ Region Mandated Trainings related to the process
- Deliver functional trainings and also attend Soft Skills based on PDP
Process Efficiency and Controls
- Oversee the development of cost-effective code for assigned projects. Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently.
- Sets up QA/QC framework and ensures adherence and constant improvements.
- Understands policies/standards and assists leadership team to translate and implements the same into operational governance framework for the team.