Job description
Walk in interview for WFM (Work Force Management)/ MIS
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Exp: 1 – 4 Years
Work Location:
HCL TECH
Elcot Sez,
Sholinganallur,
Chennai,
Tamil Nadu 600119.
Job description:
- Able to work independently and efficiently to meet defined SLA.
- Responsible for meeting productivity matrices and quality standards as per defined quality norms.
- Training & Self Development.
- Should be a Team Player.
- Strong Knowledge of WFM Processes and formulas.
- Exposure to IEX will be an added advantage.
- Analytical bent of mind.
- Preparing and Analyzing agent schedules to meet service level requirements.
- Creating and Maintaining shift profiles and scheduling rules.
- Performing adhoc activity as needed to support business requirements.
- Provide end to end analysis to Clients on their SL / Productivity / Adherence.
- Provide daily/intra-day performance reports to leadership.
Minimum Requirements:
- Bachelor’s degree.
- Years of relevant experience.
- Should be flexible to work in US shift.
- Strong working experience on MS Excel
- Good presentation, communication, and analytical skills
Interested candidate can Walk in to below given venue:
HCL TECH
Elcot Sez,
Sholinganallur,
Chennai,
Tamil Nadu 600119.