Job Description
Skill: Incident Management
Desired Skill set
Required Qualities And Skills
Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment
Good organizational skills. This position requires that the Incident Manager prioritize their workload while managing customer commitments
Demonstrate a high-level of maturity and confidence during stressful situations
Possess strong presentation and communications skills with a high level of attention to detail
Have strong time management and decision-making skills
Ability to work with internal and external executive level customers with confidence while providing an outstanding experience
Able to work independently with minimal direction
Ability to quickly assess and reclaim order in chaotic situations in a professional manner
Education & Experience
Minimum of 10+ years of experience in a Network Operations Center or Technical Assistance Center
Minimum of 5-7 years working as an Incident Manager in a multi-vendor environment.
Deep technical experience to include Collaboration and Datacentre Technology
1-2 years experience in a team leadership role while acting as a liaison with external/internal customers.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.