We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
[Qualifications]
- Master’s degree in Business Administration or equivalent
- 5+ years of experience in Managing customers
- 10+ years of overall experience.
- Specialization or Work experience in IT.
- Experience is handling customer across geographies
- Experience or knowledge of Entertainment domain
[Job Overview]:
We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.
Your Objectives Would Include
- Build customer relationships
- Manage Customer communications
- Resolve customer issues
- Improve customer satisfaction
- Expand customer base
- Monitor competitors
[Primary Skills]:
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications like Excel , PowerPoint etc.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- Ability to work with the delivery team , guiding them through customer expectations.
- Bridging the gap between Technical team & the business stakeholders , for easy & smooth exchange of ideas & reasonings.
[Good to have Skills]:
Background in Technical Domain , High level idea of various pools of technologies