Job Title:
Associate, Planning & Scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role & key Responsibilities –
- Maintain constant communication with Business to ensure that the desired staffing adjustments and cost-effective output are delivered.
- Determine and execute work schedules, diagnose problems, and recommend optimization to be cost effective.
- Generate short and long-term staffing models and provide recommendations based on robust and effective analysis.
- Optimize breaks/offline activities while preparing schedules.
Key Skills & Knowledge-
- Knowledge of Contact Centre methodologies and operational principles.
- Scheduling metrics/ methodology.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Effective communication skills.
- Advanced knowledge of MS products, particularly Excel and PowerPoint, VBA and Macros will be an added advantage.
- Proficiency with computers.
- Extensive experience with the WFM software.
- Exposure to NICE IEX WFM tool is required.
- Comfortable in a fast-paced environment.
- Ability to make decision in time sensitive ambiguous situations.
- Expertise of scheduling models is mandatory.
Qualification: Graduate
Disclaimer: –
‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’
Location:
IND Gurgaon – Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr
Language Requirements:
Time Type:
Full time
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