About The Organization
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com
Textron India Private Limited in Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve customers of Textron Inc. (NYSE: TXT) around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. We provide engineering and design services including but not limited to drafting, computer aided design, computer aided engineering, solid modeling, finite element analysis, sourcing, business development, marketing and other related activities and services in relation to the above sectors. For more details please visit www.textron.in
Position Summary
The Network IT Analysis role for Textron Network Operations (primarily for supporting US Business Hours) is to ensure the day-to-day network operations stability and integrity of Network Services which includes data, WAN, LAN, video, and wireless network services. This is achieved by using support tools and understanding the network Services monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion and provide lower-level Network Engineering training.
Principal Responsibilities
Strategy & Planning
- Work US business hours.
- Work and complete operational tickets for moves, adds, and changes in support of operational network services.
- Be the SPOC (single point of contact) for Incidents (INC) tickets in support for network services.
- Maintain documentation as it relates to network configuration, network mapping, processes, and service records.
- Maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
- Work with a Manage Service Provider (MSP) in supporting, designing, troubleshooting, and other required services support activities.
- Understanding of Network Solutions that include but not limited to SD WAN, SIP, LAN, ACI, MPLS, WiFi, 5G, Spine-leaf, and other network service solutions.
Operational Management
- Configure networks to ensure their smooth and reliable operation for fulfilling company objectives and processes.
- Be the Technical point of contact for working with MSP in support of Enterprise solutions.
- Monitor network performance and troubleshoot problem areas as needed.
- Oversee installation, configuration, maintenance, and troubleshooting hardware, and software.
- Monitor and test network performance.
- Participate in managing and maintaining network security solutions.
Technical Competencies
Knowledge & Experience
- Proven experience and success with LAN, WAN, WLAN, monitoring, and implementation.
- Proven experience working with a Manage Service Provider for WAN, WLAN, and LAN support, and design. Which includes but not limited to Switches, routers, Wireless Access Points, and Firewalls.
- Hardware troubleshooting experience.
- Competence with testing tools and procedures for WAN circuits.
- Participate with vendors and multiple groups through troubleshooting activities.
- Documentation of networking issues and products as required.
- Highly self-motivated and directed, with keen attention to detail.
- Able to problem-solving Network issues.
- Able to effectively prioritize tasks.
- Strong customer service orientation.
- Participate working in a team-oriented, collaborative environment.
Qualifications
- The IT Analysis will have a bachelor’s degree in Computer science/ Information Technology with 3 – 5 years of related work experience,
- Career Certifications with Cisco or other vendors preferred.
- The IT Analysis will have a bachelor’s degree in Computer science/ Information Technology with 3 – 5 years of related work experience,
- Career Certifications with Cisco or other vendors preferred.
Recruiting Company
Textron India PVT Limited
Primary Location
India-Mylasandra-Bangalore
Job Field
Information Technology
Schedule
Full-time
Job Level
Individual Contributor
Job Type
Experienced
Shift
Third Shift
Job Posting
08/28/2024, 4:41:25 AM