- Ensure timely dispatch (automated) and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days
- Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the agreed terms of agreement and internal SLAs.
- To minimize rejection of invoices and ensure zero bad debts/ timely update the customer PO/requirement in Airtel billing engine.
- Co-ordinate with different departments in the company to resolve the issues that the customers raise.
- Compliance and adherence to company policy
Major Challenges
- Ensure zero bad debts and increase collection efficiency.
- Timely dispute handling and resolution thereof.
Key Competency
- Teamwork and collaboration
- Results orientation
- Analytical and problems Solving
- Networking and inter-personal skills