Table of Contents
Introduction
Amazon is looking for a passionate and experienced VAS Specialist to join the Amazon Home Services team in Bengaluru. If you are customer-obsessed, analytical, and enjoy working in a fast-paced, entrepreneurial environment, this is the role for you. The VAS Specialist will play a crucial role in ensuring that products and services on Amazon meet customer expectations and drive business growth for sellers and service providers.
Role Overview
As a VAS Specialist, you will be responsible for managing the business operations process, driving improvements in business performance, and ensuring a superior customer experience. You will work with multiple stakeholders, including sellers, service providers, and internal teams, to identify business challenges, implement solutions, and scale operations effectively. Your analytical skills, attention to detail, and ownership mentality will be key to your success in this role.
Key Responsibilities
- Manage seller and service provider performance on Amazon’s platform, driving improvements in business metrics.
- Work with multiple teams to drive business growth and achieve operational goals.
- Analyze data to identify trends, generate reports, and provide insights that influence business decisions.
- Develop scalable operational processes and create SOPs to improve efficiency.
- Focus on improving customer experience by benchmarking internal and external performance standards.
- Engage with stakeholders to build relationships and drive key business initiatives.
Qualifications
Basic Qualifications
- 1+ years of experience in sales or business operations.
Preferred Qualifications
- Bachelor’s degree or equivalent.
- Experience working with e-commerce or similar customer-focused environments.
Why Join Amazon
At Amazon, we are committed to fostering an inclusive culture where employees are empowered to take ownership and drive results. Working as a VAS Specialist at Amazon offers you the opportunity to be part of a dynamic team, work on high-impact projects, and contribute to the continued growth of Amazon Home Services. If you are looking for an exciting career with one of the world’s most innovative companies, Amazon is the place to be!
Conclusion
If you have the skills, experience, and passion to help drive Amazon’s success in Bengaluru, apply now for the VAS Specialist role. Join us in delivering exceptional experiences for sellers, service providers, and customers alike, and take the next step in your career with Amazon.