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- Exp Range : 4- 8 Years
- The candidate must have hands-on experience with BMC Helix Development and Operations (including Integrations) and ITSM tools.
- Experience with BMC Remedy design, configuration, set-up, development, and support of BMC Helix.
- Implementation of CMDB from scratch.
- Ability to create and customize classes, understand the CMDB and its relationships.
- Extract and import foundational data to support ITSM application modules (e.g., Incident, Change, Problem, SRM, RKM, etc.).
- Familiarity with data loading tools such as Atrium Integrator.
- Knowledge of Business Workflow.
- Functional knowledge of Reporting Tools (such as Business Objects) would be an added advantage.
- Strong communication skills, customer interfacing experience, and excellent analytical and troubleshooting abilities.
- Familiarity with ITIL v3/v4 Foundation and process engineering.
- Ability to work in a high-pressure environment, meet deadlines, and manage multiple projects simultaneously.