- Customer First focus = Easy, Recognize Solve
- Customer service experience with exceptional listening and relationship building skills
- Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
- Strong written and verbal communication
- Attention to detail with ability to quickly identify problems and suggest sound resolutions
- Ability to use good judgment in decision making
Preferred Qualifications
- Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
- Strong time management skills and the ability to work under pressure with limited supervision
- Ability to effectively manage change and remain calm in stressful situations
- Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.