Introduction
Join Birlasoft, a leader in digital transformation and enterprise solutions, as a Desktop Support Engineer in Mumbai. Be part of a team that values innovation, inclusion, and sustainability while shaping the future of business technology.
Table of Contents
- About Birlasoft
- Job Overview
- Key Responsibilities
- Skills and Qualifications
- Core Competencies
- Benefits of Joining Birlasoft
- How to Apply
About Birlasoft
Birlasoft is at the forefront of digital innovation, combining domain expertise with enterprise solutions to redefine business processes. As part of the CK Birla Group, Birlasoft is committed to diversity, equity, and sustainability, employing over 12,500 professionals dedicated to delivering exceptional business outcomes.
Job Overview
The Desktop Support Engineer will be the first point of contact for IT support, providing technical assistance, resolving issues, and ensuring seamless operations for end-users. The role involves troubleshooting hardware, software, and network systems while maintaining high standards of customer service.
Key Responsibilities
- Provide technical assistance via service desk channels (tickets, calls, chats).
- Track and manage issues using a ticket tracking system.
- Resolve tier 1 requests promptly and escalate unresolved issues to advanced support teams.
- Troubleshoot hardware, software, and network-related issues.
- Ensure excellent customer service and communication throughout the support process.
Skills and Qualifications
- Educational Qualification: BE/BTech.
- Experience in a global service desk environment.
- Strong knowledge of ITIL processes and Major Incident Management (MIM).
- Proficiency with Active Directory and Office 365.
- Good troubleshooting skills for OSS, BSS, and ITSM tools.
Core Competencies
- Excellent oral and written communication skills.
- Strong problem-solving and diagnostic abilities.
- Experience with ITSM tools and ticketing systems.
- Ability to provide high-quality customer service and technical support.
Benefits of Joining Birlasoft
- Opportunity to work with an industry leader in digital and enterprise solutions.
- Inclusive and supportive work culture.
- Opportunities for career development and learning.
- Competitive salary and benefits package.
How to Apply
Interested candidates can apply through the Birlasoft careers portal. Join a company dedicated to innovation and excellence, and take the next step in your career journey.
Conclusion
Birlasoft offers a dynamic and inclusive environment where you can grow and make an impact. Apply now for the Desktop Support Engineer position and become part of a team driving technological advancements.