Manchester
The Workspace Services team has a great impact on the Employee Experience by making sure the Workplace is a healthy, happy and productive environment. Booking opened its new head office, the Booking Campus, in 2022. The Office Management team runs the day-to-day operations and participates in delivering all Workspace related services to our colleagues and visitors.
You will be part of the Campus Office Management team,led by the Senior Office Manager. You will work closely with two other Office Managers and all other roles within the Workspace Services team across Manchester and Amsterdam, such as Workspace specialists, contract managers, project managers and events leads.
This role operates at the intersection of hospitality and facilities services, and understands how to combine the best of both to fulfill stakeholder and company needs. The successful candidate should have a background in facilities and be able to bring this experience to the role, managing the relationship with an on-site engineer and overseeing the delivery of maintenance requirements across the Campus. The main goal is to ensure an efficiently run office and exceed desired colleague and customer experiences and expectations.
Tasks & Responsibilities
The core tasks of the Office Manager are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure an efficiently run office location(s). These include (but are not limited to):
- Day-to-day smooth-running of office(s)
- Pro-actively signal and report errors in services and/or building defects to ensure an office environment that fits the high standards according to agreements
- Vendor management on an operational level (incl. contact with contractors, the landlord and other tenants)
- Responsible for daily communication to all customers in the office(s) via Workplace and the ticketing system. React appropriately to queries raised and responsible for logging those queries into the ticketing system, assigning them to the right person, providing the customer with feedback on the status of handling and following up on the outcome.
- Cooperation and alignment on an operational level with Security, Finance, HR, Real Estate and IT Support.
- Make sure we follow the H&S guidelines and procedures
- Make sure we follow the Security guidelines and procedures
- Liaise closely with the other Office Managers in Amsterdam
- Signal improvements, new ideas, techniques, procedures, services or products and come with a proposal to the Senior Office Manager.
- In-house Event Support, supporting the event coordinator during in-house Events.
- Check and correct invoices from our suppliers and create PO’s in our finance system
- Maintain relationships with internal customers
Skills & Experience
- Good knowledge of maintenance contracts, responsibilities of landlords and third party vendors and be able to discuss malfunctions on technical installations with suppliers
- Support in projects on technical requirements, aligned with facility operation and internal stakeholders
- Affinity with technical systems like: Building Maintenance System, climate, water, electrical, built-in packages, mechanical engineering
Benefits & Perks: Global Impact, Personal Relevance:
Benefits
Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- A great, brand new office to in the heart of Manchester
- Free breakfast and lunch
- 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)
- Health & well-being benefits such as mental health support, access to health insurance, etc.
- Employer contribution pension
- Industry-leading parental leave and adoption leave
- Great discounts on accommodation, car rentals and other group benefits
- From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
- Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
- Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Career Development Opportunities
At Booking.com, we’re constantly growing and we want to provide resources to help grow your career.
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
Pre- Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.