Introduction
Capgemini is looking for a Client Visit Expert to join its team and contribute to the Client Visit Experience (CVE) program. This program is pivotal in creating impactful experiences for clients visiting Capgemini’s offices. The ideal candidate will play a crucial role in organizing, executing, and enhancing client visits, with a focus on logistics, branding, and content. If you’re passionate about guest relations and have experience in management and coordination, this is the opportunity for you!
Table of Contents
Company Overview
Capgemini is a global leader in consulting, technology services, and digital transformation. The company focuses on helping businesses navigate their digital journeys by leveraging innovation, expertise, and technology. With its commitment to excellence and customer-centric approach, Capgemini continues to provide innovative solutions that drive success for its clients across various industries. The Client Visit Experience (CVE) is one of the key initiatives that showcase Capgemini’s capabilities, ensuring that client visits are smooth, impactful, and memorable.
Role Summary
The Client Visit Expert will oversee the client visit process, ensuring seamless execution from start to finish. This role involves managing the logistics, branding, and content of client visits, driving improvements, and maintaining a high standard of quality across all visits. The candidate will work closely with internal teams to ensure that client visits meet the defined objectives and provide a world-class experience.
Roles and Responsibilities
The Client Visit Expert will be responsible for the following:
- Ensure smooth functioning of all client visits and create/manage individual visit repositories (checklist, agenda, de-brief forms).
- Execute client visits according to service level agreements (SLAs) and provide detailed reports to the Client Visit Director/Manager.
- Collaborate with cross-functional teams to drive the planning, execution, and improvement of client visits.
- Enhance the client experience by continuously improving logistics, branding, and content aspects of the visits.
- Coordinate with vendors and procurement teams to ensure timely and cost-effective services for client visits.
- Manage inventory and procurement to maintain necessary items for smooth execution of visits.
- Handle billing, finance, and crisis management to ensure smooth financial operations for client visits.
Qualifications and Skills
The ideal candidate should have:
- Proven experience in guest relations, preferably in a hospitality organization.
- Strong communication skills, both written and verbal, with excellent comprehension and negotiation abilities.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Good analytical skills to read and synthesize large amounts of information quickly.
- Experience in managing logistics, branding, and content for events or client engagements.
- Strong time management, customer orientation, and punctuality.
- Industry knowledge in the FS (Financial Services) sector is a plus.
Conclusion
This is an exciting opportunity for a skilled professional to join Capgemini’s Client Visit Experience team and contribute to creating outstanding experiences for clients. If you have a background in guest relations, event coordination, and client management, this role will offer you the chance to work with a global leader and shape the future of client engagement. Apply now to be part of a dynamic team that drives excellence in client visits.