Introduction
Citi is seeking a motivated and skilled **Ops Sup Analyst** to join our dynamic HR Operations team. This role offers the opportunity to support HR processes, resolve employee queries, and enhance overall employee experience. With a commitment to operational excellence and compliance, Citi provides a platform for professional growth and a collaborative work environment.
Table of Contents
Role Overview
The **Ops Sup Analyst** position is an intermediate-level role focused on providing operations support services. This includes addressing employee queries, managing tasks efficiently, and collaborating with multiple teams to deliver robust HR solutions.
Key Responsibilities
- Provide solutions to employee queries via live chats or emails using HR tools like ServiceNow.
- Collaborate with Subject Matter Experts (SMEs) and HR teams to ensure seamless issue resolution.
- Enhance employee experiences by delivering end-to-end solutions and prioritizing client needs.
- Create and facilitate training sessions to upskill team members as required.
- Maintain compliance with Citi’s policies and applicable regulations while assessing risks.
- Offer regular updates to managers and stakeholders on task progress and project outcomes.
- Demonstrate strong decision-making skills when handling multiple projects or activities.
Qualifications and Skills
- Bachelor’s degree or equivalent experience in a relevant field.
- 3-5 years of experience in HR operations or related roles.
- Proficiency with HR tools like ServiceNow and Workday.
- Strong understanding of HR processes, systems, and data management.
- Exceptional organizational and time management skills.
- Demonstrated ability to solve problems and make decisions effectively.
- Clear and concise communication skills, both written and verbal.
- Flexibility to work evening or night shifts (4 PM to 1 AM IST).
Why Join Citi?
Global Industry Leader
Citi is a globally recognized financial institution offering diverse opportunities for career growth and development.
Collaborative Work Environment
Be part of a team that values innovation, teamwork, and professional excellence, ensuring your success.
Focus on Employee Experience
Play a vital role in enhancing employee satisfaction and operational efficiency while working with cutting-edge tools and processes.
Inclusive Culture
Citi is an equal opportunity employer, fostering a workplace where diversity and inclusion are celebrated.
Conclusion
If you are passionate about HR operations and client-focused solutions, the **Ops Sup Analyst** role at Citi is your gateway to an enriching career. Join a global organization that values its employees, encourages innovation, and offers a platform for professional growth. Apply now to make an impact and grow with Citi.