Citi

Citi is hiring Ops Sup Analyst in Mumbai

December 26, 2024
chandan

Introduction

Citi, a leading global financial institution, is seeking an experienced Ops Sup Analyst for its Mumbai office. This role offers a unique opportunity to provide HR operations support, drive employee satisfaction, and work in a dynamic, collaborative environment. If you thrive on problem-solving and delivering exceptional service, this role is perfect for you.

Table of Contents

  1. About Citi
  2. Role Overview
  3. Key Responsibilities
  4. Required Qualifications
  5. Shift Details
  6. Why Join Citi?
  7. Conclusion

About Citi

Citi is a trusted partner to millions of customers globally, providing financial services that enable growth and progress. With a history of excellence and a commitment to innovation, Citi offers unparalleled opportunities to its employees for professional and personal development.

Role Overview

The Ops Sup Analyst will play a pivotal role in providing HR operations support and ensuring a seamless employee experience. The candidate will be responsible for managing employee queries, coordinating with internal teams, and delivering solutions that align with Citi’s commitment to excellence.

Key Responsibilities

  • Address employee queries via the HR Help Center (chats and emails) and provide effective solutions.
  • Collaborate with HR teams to resolve complex issues and ensure end-to-end resolution.
  • Organize and facilitate training sessions to cross-skill team members.
  • Provide regular updates to management on task progress and challenges.
  • Assess and prioritize tasks to meet productivity benchmarks while maintaining accuracy.
  • Demonstrate compliance with Citi’s policies, laws, and regulations in all operations.

Required Qualifications

  • Bachelor’s degree or equivalent experience.
  • 3-5 years of experience in HR operations, with knowledge of tools like ServiceNow and Workday.
  • Strong understanding of HR processes, concepts, and systems.
  • Excellent organizational and time management skills.
  • Clear and concise written and verbal communication skills.
  • Ability to manage multiple roles and activities simultaneously.

Shift Details

This role requires flexibility to work in evening or night shifts (4 PM to 1 AM IST).

Why Join Citi?

As a Citi employee, you will gain access to a world of opportunities for career advancement and personal growth. Citi offers:

  • Global Exposure: Work with diverse teams across various regions.
  • Employee-Centric Policies: Experience an inclusive and supportive work environment.
  • Learning Opportunities: Enhance your skills through training and on-the-job learning.
  • Competitive Benefits: Enjoy a comprehensive benefits package tailored to your needs.

Conclusion

If you’re ready to take your HR operations expertise to the next level, apply now for the Ops Sup Analyst role at Citi in Mumbai. Be part of a global organization that values innovation, teamwork, and exceptional service delivery. Share your resume today and start your journey with Citi!