Introduction
Join Concentrix, a global leader in technology-enabled business services, as a Team Leader in Operations. In this role, you’ll oversee call center associates, deliver top-notch customer service, and drive team success. Concentrix offers an excellent opportunity to lead with purpose while advancing your career in a collaborative environment.
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About Concentrix
Concentrix is a global business services company that specializes in enhancing customer engagement and improving business performance. With a focus on innovation, Concentrix partners with organizations worldwide to future-proof businesses and meet evolving customer expectations.
Role Overview
The Team Leader, Operations, is responsible for supervising call center associates, ensuring high performance, and delivering exceptional customer service. This role requires a blend of leadership, operational expertise, and a commitment to driving results that align with company objectives.
Key Responsibilities
- Supervise a team of call center associates, including monitoring work and attendance.
- Deliver effective coaching to team members to ensure consistent high performance.
- Identify performance issues, create action plans, and implement corrective measures.
- Ensure customer service meets Key Performance Indicators (KPIs) and financial goals.
- Handle escalated customer calls and provide subject matter expertise as needed.
- Conduct regular team meetings to communicate updates and foster an open forum for input.
- Promote Concentrix values by leading through example.
Required Skills and Qualifications
Key Skills
- Strong leadership and coaching abilities.
- Excellent organizational and problem-solving skills.
- Ability to manage performance issues and develop improvement plans.
- Expertise in handling escalated customer interactions.
- Proficiency in scheduling and organizing team activities.
Education and Experience
- Bachelor’s degree in a related field.
- More than seven years of experience in a leadership role within a call center or similar environment.
Why Join Concentrix
Concentrix provides a collaborative and inclusive workplace where employees are empowered to excel. As a Team Leader, you’ll have the chance to work with a global organization known for its commitment to innovation, customer satisfaction, and employee growth.
- Global leader in customer engagement and business services.
- Opportunities for professional development and leadership growth.
- Supportive and diverse workplace culture.
Disclaimer
Concentrix does not request any recruitment or processing fees from candidates. All offer letters and related correspondence are issued on official Concentrix letterhead with authentic signatures from authorized personnel. If you have any concerns about the recruitment process, please contact us directly.
Conclusion
Ready to lead a team and make an impact? Apply now to join Concentrix as a Team Leader in Operations. This role offers the opportunity to enhance your leadership skills, deliver excellent customer service, and contribute to a global leader in business services. Take the next step in your career with Concentrix!