CrowdStrike

CrowdStrike is hiring ServiceNow Administrator

December 20, 2024
chandan

Introduction

CrowdStrike, a global leader in cybersecurity, is looking for a dynamic ServiceNow Administrator to join its team. This role is a unique opportunity to contribute to one of the most innovative companies in the field while advancing your career in platform administration and Incident handling. With a focus on flexibility, growth, and a mission-driven culture, CrowdStrike offers an exciting environment for talented professionals to thrive.

Table of Contents

  1. About the Role
  2. Key Responsibilities
  3. Required Skills & Qualifications
  4. Benefits of Working at CrowdStrike
  5. Conclusion

About the Role

The ServiceNow Administrator at CrowdStrike will focus on supporting the platform, managing Incidents, and collaborating with ServiceNow Architects and Developers on various projects. This role requires expertise in service automation and platform integration, with daily tasks including platform administration, troubleshooting, and participating in development projects.

Key Responsibilities

  • Administer and configure the ServiceNow platform to align with IT best practices.
  • Handle platform upgrades, code migration, and interface customizations.
  • Manage workflows, forms, plugins, branding, and mobile interfaces.
  • Maintain application security across modules and interfaces.
  • Address system Incidents and escalate issues when needed.
  • Develop and update items within the Service Catalogue and Self-Service Portal.
  • Generate performance reports and dashboards based on KPIs.
  • Identify and recommend platform or process improvements.
  • Provide on-call support for the platform as required.

Required Skills & Qualifications

Basic Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • At least 1 year of experience with ServiceNow platform administration.
  • Proficiency in HTML, JavaScript, and CSS for platform customization.
  • Experience with ServiceNow modules such as Incident, Change, and Asset Management.
  • Familiarity with ITIL framework and Agile methodologies.
  • Strong debugging, troubleshooting, and workflow-building skills.
  • Excellent communication and interpersonal abilities.

Preferred Qualifications

  • Certified ServiceNow System Administrator (SNOW).
  • Experience with integrations (SOAP, REST, JSON) and debugging techniques.
  • Knowledge of the ServiceNow table extension model and CMDB concepts.
  • ITIL Foundation V3 Certification.
  • ServiceNow Implementation Specialist certification in ITSM or similar modules.

Benefits of Working at CrowdStrike

CrowdStrike is committed to creating a flexible, inclusive, and supportive workplace culture. Here’s what you can expect:

  • Remote-friendly work environment with flexible schedules.
  • Competitive salary, equity awards, and comprehensive wellness programs.
  • Generous vacation policies and parental leave options.
  • Professional development opportunities and career growth support.
  • A vibrant office culture with world-class amenities and resources.

Conclusion

The ServiceNow Administrator role at CrowdStrike offers an unparalleled opportunity to work with cutting-edge technology in a dynamic and mission-driven organization. If you’re passionate about platform administration, innovation, and collaboration, this is your chance to make a meaningful impact. Apply today and join a global leader in cybersecurity dedicated to stopping breaches and redefining modern security.