Table of Contents
- Introduction
- Role Overview
- Key Responsibilities
- Required Skills and Experience
- About Databricks
- Benefits of Working at Databricks
- Diversity and Inclusion Commitment
- Conclusion
Introduction
Databricks is searching for a passionate and skilled Community Technical Moderator to elevate the experience of its thriving online data practitioner community. If you are driven by collaboration, technical excellence, and empowering users to unlock the potential of Databricks’ platform, this is the role for you.
Role Overview
As a Community Technical Moderator, your mission is to engage with and support Databricks users by addressing their platform-related queries and enhancing their overall learning journey. You’ll ensure accurate, comprehensive, and timely responses, collaborating with internal subject matter experts to build a stronger knowledge-sharing ecosystem.
Key Responsibilities
- Provide accurate and timely answers to user questions within defined community SLA time frames.
- Encourage peer-to-peer knowledge sharing within the community.
- Track and follow up on question and answer statuses to ensure resolution.
- Create and contribute to documentation and knowledge base articles for the Databricks platform.
- Strengthen personal technical expertise in AWS, Azure, and the Databricks ecosystem.
- Collaborate across teams, including Product, Engineering, and Marketing, to enhance user satisfaction.
- Embody a spirit of collaboration and mentor fellow team members.
Required Skills and Experience
- 4+ years of experience in data engineering, data analysis, or machine learning.
- Strong knowledge of Apache Spark and Delta Lake, with hands-on experience in Medallion Architecture.
- Expertise in AWS or Azure, with familiarity in GCP preferred.
- Ability to research and navigate complex technical landscapes.
- Experience with community platforms like Khoros, Vanilla, or Discourse is a plus.
- Previous experience moderating or administering an online community is preferred.
About Databricks
Databricks is a leader in data and AI innovation, serving over 10,000 organizations worldwide, including Fortune 500 companies. Its unified platform empowers businesses to democratize data, analytics, and machine learning, driving unparalleled transformation and insights.
Benefits of Working at Databricks
Databricks offers comprehensive benefits designed to meet the diverse needs of its global workforce. From competitive compensation packages to ongoing training and development opportunities, you’ll find the resources you need to thrive in your career.
Diversity and Inclusion Commitment
Databricks is dedicated to fostering a diverse and inclusive workplace. It upholds equal employment opportunity standards and celebrates the unique backgrounds, experiences, and perspectives of its team members.
Conclusion
Joining Databricks as a Community Technical Moderator is your opportunity to impact a global community of data practitioners. Leverage your technical expertise and collaboration skills to make a difference while growing in a dynamic and inclusive environment. Apply today to be a part of the future of data and AI innovation!