Introduction
Are you ready to take your IT career to the next level? Dell Technologies is hiring a Service Delivery Engineer for its Bengaluru team. This role is perfect for IT professionals looking to deliver exceptional service, collaborate with industry leaders, and drive customer satisfaction. Join us to make a profound social impact while growing in one of the world’s leading technology companies.
Table of Contents
Job Summary
- Role: Service Delivery Engineer
- Location: Bengaluru
- Experience: Minimum of 4 years in IT support or systems administration
- Education: Bachelor’s degree in IT, Computer Science, or a related field
- Certifications: ITIL Foundation, CompTIA A+ (preferred)
Roles and Responsibilities
As a Service Delivery Engineer at Dell, you will play a critical role in ensuring our customers receive seamless technical support. Your responsibilities include:
- Interfacing directly with customers to coordinate project activities and resolve issues.
- Building and reviewing design, functional, technical, and process documentation.
- Collecting and analyzing data to identify issues and improvements.
- Collaborating with cross-functional teams to deliver successful solutions.
Essential Requirements
- Strong expertise in installing, troubleshooting, and repairing desktops and laptops.
- Proficiency in ITSM tools such as ServiceNow.
- Excellent documentation, communication, and attention to detail.
- Knowledge of ITIL processes and best practices.
Desirable Requirements
- Outstanding customer service and accountability skills.
- Relevant certifications such as ITIL Foundation or CompTIA A+.
Why Join Dell?
Dell Technologies is a place where innovation meets opportunity. Here’s why you should consider joining us:
- Career Growth: Work with advanced technologies and industry experts to enhance your skills.
- Global Impact: Contribute to projects that shape how the world works, lives, and plays.
- Supportive Environment: Join a team that values diversity, inclusion, and employee well-being.
- Competitive Benefits: Enjoy a comprehensive benefits package designed to support you and your family.
Conclusion
Becoming a Service Delivery Engineer at Dell in Bengaluru is a fantastic opportunity to grow your IT career while making a meaningful impact. If you’re passionate about delivering exceptional service and driving innovation, apply now and join a team that’s changing the world of technology.