Introduction
eClerx, a global leader in data analytics, process management, and technology services, is looking for a skilled Analyst to join their dynamic team in Pune. This role offers an excellent opportunity to work in a fast-paced environment, interact with key stakeholders, and deliver actionable insights that drive business success. If you are someone who thrives in a collaborative, innovative setting and possesses a strong analytical mindset, this is the perfect opportunity for you.
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Role Overview
As an Analyst at eClerx, you will play a key role in monitoring and reporting on various platforms, troubleshooting issues, and ensuring seamless client experiences. This is a hands-on role requiring a blend of technical, analytical, and communication skills. You will work closely with cross-functional teams, handle client requests, and generate reports based on your findings to highlight areas for improvement.
Key Responsibilities
- Work on customer experience monitoring across various platforms with basic technical and network knowledge.
- Troubleshoot server and front-end issues to ensure smooth operations.
- Conduct quality checks while executing client requests to ensure high standards.
- Interact with client stakeholders to understand the impact and severity of issues.
- Create and maintain daily and weekly reports based on dashboard alerts.
- Assist in creating documentation for new projects and contribute to training efforts.
- Utilize platforms, Excel, and PPT for report creation and analysis.
Skills Required
Essential Skills
- Strong proficiency in MS Office, especially Excel and PowerPoint.
- Basic technical and network troubleshooting skills.
- Ability to analyze data and provide actionable insights for improvement.
- Strong communication and interpersonal skills for client interactions.
Preferred Skills
- Experience with development tools or programming skills.
- Prior experience in monitoring and reporting platforms is a plus.
About eClerx
eClerx is a global leader in providing data-driven solutions and process management services to some of the largest companies worldwide, including 50 Fortune 500 clients. With over 18,000 employees across the globe, eClerx is dedicated to optimizing operations, improving efficiency, and driving business growth through innovative services. Since its inception in 2000, the company has focused on delivering excellence through smart automation and insights-driven strategies.
Why Join eClerx?
Joining eClerx means becoming part of a diverse, inclusive, and innovative team that works to create long-term value for clients. You’ll gain exposure to global operations and the opportunity to work with top-tier companies. eClerx fosters a culture of continuous learning, helping employees build expertise and challenge the status quo to achieve meaningful results. The company offers hands-on experience in solving complex problems, empowering you to grow in your career.
How to Apply
If you are ready to take the next step in your career and make an impact at eClerx, apply now for the Analyst position in Pune. Join us and be part of a team that values your skills and expertise while offering opportunities for growth and development.