Introduction
eClerx is seeking motivated and detail-oriented individuals to join its Pune team as an **Analyst**. This is a unique opportunity to work with a global leader in productized services, engaging directly with customers to gather insights and drive process improvements. If you thrive in customer-focused roles and aim to impact client experiences positively, this role is your gateway to success.
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Role Overview
The **Analyst** role at eClerx focuses on gathering customer feedback via outbound calls to analyze interactions with care agents (Voice/Chat). By understanding customer experiences, you will contribute to process improvement opportunities that drive better outcomes for clients. This position offers you a platform to combine analytical skills and customer engagement expertise in a high-impact role.
Key Responsibilities
- Conduct outbound calls to collect customer feedback on their experiences with care agents.
- Analyze gathered insights to identify process improvement opportunities and reengineering possibilities.
- Collaborate with teams to drive enhancements that improve customer satisfaction and operational efficiency.
- Document feedback and insights systematically for reporting and analysis purposes.
Why Choose eClerx?
Global Industry Leader
At eClerx, we serve 50 Fortune 500 companies, solving their most complex challenges with innovative solutions.
Opportunities for Growth
We provide hands-on experience and the opportunity to build expertise while challenging the status quo.
Collaborative Culture
Be part of a team that values innovation, collaboration, and excellence, helping businesses optimize operations and drive growth.
Commitment to Inclusion
eClerx is an equal opportunity employer committed to diversity and inclusion in the workplace.
What You Bring
To excel in this role, you should have:
- Strong communication and interpersonal skills to engage with customers effectively.
- Analytical thinking to translate feedback into actionable insights.
- Proactive attitude and a passion for improving customer experiences.
- Team-oriented mindset with a focus on achieving shared goals.
Conclusion
Joining eClerx as an **Analyst** is more than just a job – it’s an opportunity to make a meaningful impact on customer experiences while developing your skills in a dynamic, fast-paced environment. If you’re ready to take on this exciting role, apply today and become part of a team that sets the benchmark for client service and success.