Introduction
eClerx is looking for a talented and proactive Senior Analyst to join our Workforce Management (WFM) team in Pune. This full-time position will be an integral part of our Customer Operations vertical, where you’ll be responsible for optimizing processes, analyzing data, and helping our clients solve complex problems. If you’re someone who thrives in dynamic environments and enjoys problem-solving, we want you to be part of our team.
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Job Overview
The Senior Analyst position will focus on managing and improving processes within the WFM program, particularly in the Customer Operations domain. You’ll play a critical role in analyzing performance, evaluating results, and developing solutions that drive operational efficiency. This role requires quick adaptability, a sharp problem-solving mindset, and a professional approach to work and communication.
Key Responsibilities
As a Senior Analyst at eClerx, your role will include:
- Quickly assimilating process knowledge and understanding business needs.
- Conducting root cause analysis and solving complex operational problems.
- Providing insights and suggestions for process improvements.
- Adapting to changes in business needs while maintaining reliability and punctuality.
- Utilizing web technology and cable setup knowledge to support the WFM program.
- Collaborating with cross-functional teams to ensure smooth operations.
Required Qualifications
- Strong problem-solving and root cause analysis skills.
- Ability to quickly learn and adapt to new processes and technologies.
- Professional conduct, behavior, and communication skills.
- Experience in customer operations and workforce management is preferred.
- Understanding of web technologies and cable setups is necessary.
- Reliability in terms of attendance and punctuality.
About eClerx
eClerx is a global leader in productized services, combining people, technology, and domain expertise to amplify business results. Serving over 50 Fortune 500 clients, eClerx delivers solutions across various industries, including financial services, telecommunications, and retail. Since our founding in 2000, we have continued to set the benchmark for excellence through smart automation, data-driven insights, and a deep understanding of our clients’ needs.
Why Join eClerx?
By joining eClerx, you’ll be part of an innovative and growing company that values talent and fosters professional development. We offer a dynamic work environment where you can build expertise, challenge the status quo, and contribute to meaningful projects. As a Senior Analyst in our Customer Operations vertical, you will directly impact the success of our clients while developing your career in a supportive and forward-thinking company.
Conclusion
If you’re passionate about problem-solving and process improvement, the Senior Analyst position at eClerx in Pune is the perfect opportunity for you. Apply now and become part of our team that helps some of the world’s most respected companies achieve their business goals.