Introduction
Firstsource, a leading provider of Business Process Management (BPM) services, is hiring a Customer Service Associate (CSA) in Chennai. If you are passionate about customer service and want to be part of a global team focused on delivering exceptional support, this opportunity could be perfect for you. Firstsource partners with top brands across industries to create solutions that deliver better outcomes, and as a CSA, you will play a key role in ensuring customers’ needs are met promptly and professionally.
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About Firstsource
Firstsource Solutions is a global leader in Business Process Management (BPM) services, dedicated to helping businesses transform and thrive in a competitive world. With over 100 major brands, including Fortune 500 and FTSE 100 companies, Firstsource serves customers in Healthcare, Telecommunications, Media, and Banking, Financial Services, and Insurance sectors. The company’s innovative “rightshore” delivery model ensures efficient and scalable solutions across various industries in the US, UK, Philippines, and India.
Role Description
The Customer Service Associate (CSA) plays a pivotal role in delivering superior customer service by handling customer queries through emails. You will be responsible for providing prompt, friendly, and effective solutions to customer inquiries, ensuring that each interaction contributes to a positive experience.
Key Responsibilities include:
- Responding to customer queries and providing assistance on services offered by the client.
- Ensuring fast and accurate resolutions to customer inquiries through effective communication.
- Adhering to shift and reporting schedules to meet production and quality targets.
- Maintaining up-to-date knowledge of processes to ensure accurate support.
Qualifications and Skills
To be successful in this role, you should meet the following qualifications:
- A Graduate degree in any discipline (preferred).
- Freshers are welcome to apply.
- Strong communication skills, with excellent listening and comprehension abilities.
- Ability to adhere to shift schedules and maintain a professional demeanor.
- Excellent interpersonal skills and the ability to work well in a team environment.
Corporate Values
At Firstsource, we prioritize our core values represented by the acronym REACCH:
- Respect
- Excellence
- Accountability
- Collaboration
- Customer Centricity
- Honesty
As a CSA, you will be expected to demonstrate these values in every aspect of your work, ensuring that customer satisfaction remains the top priority.
How to Apply
If you’re ready to take the next step in your career and be part of a global team providing exceptional customer service, apply now by visiting the Firstsource careers page.