Job location : Bangalore/Mumbai/Hyderabad/Chennai
JD – Solutions Architect (SA)
Level: Associate Director-Solutions Architect
Type: Individual contributor
About the Company and the Vertical:
Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 25,000 people across the US, UK, India Mexico and Philippines.
Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.
At the company, we aim to be the Top 2 leaders in the markets we operate in and are focused on being the most trusted partner to our global clients. We achieve results by transforming our clients’ businesses and delivering excellence in customer experience. We are strategically pivoting towards growing our presence in the Born Digital sector in India, UK and the US and hence the CMT Vertical has recently been set up. The vertical operates with considerable accountability in a start-up environment with the backing of a strong mothership.
About the Role:
The role of a solutions architect is to create grounds up BPO and Media (People, process and technology) solutions for clients in the CMT industry. SAs will work with cross functional teams such as bid management, pricing, transitions, transformation, technology etc. to gather solution and pricing inputs and form a comprehensive solution as per the requirement. SAs will also support proactive requests to create POVs and research document and will empower sales team with capability collaterals as required. Since this vertical works like a startup, the role asks for more than what is stated above hence, SAs should be flexible, agile and ready to put in extra hours as required.
Key Responsibilities:
Work with the CMT vertical leader on GTM planning strategically and also at an account level
For Born Digital and Media companies lead solutioning, working with other service lines and functions
Drive the pursuit working with Sales lead and any channel partners
Build the skills, tools and other organization capabilities needed to be able to respond to the market with agility
© Firstsource Solutions Limited l Confidential | December 23, 2021 2
Bring to bear new and innovative commercial arrangements to deliver value to clients
Build relationships with clients, prospects and channel partners to grow business and increase penetration
Lead strategic and operational planning to achieve the Vertical’s goals by fostering technological innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization
In early days, expect to work on solution and process standardization, capability collateral creation, secondary research and more.
Key Performance Indicators:
Revenue of CMT vertical (winning solutions and pitches)
Revenue proportion through digital and transformation solutions
Capability building for CMT