Introduction
Firstsource Solutions, a global leader in Business Process Management (BPM), is hiring for the role of Senior Customer Support Associate in Bengaluru. As a trusted partner to over 100 global brands, we are committed to delivering superior customer service and transformative business solutions. This is your chance to be part of a dynamic team in an innovative, fast-paced work environment that supports growth and career advancement.
Table of Contents
Job Overview
The Senior Customer Support Associate is a key role in ensuring that Firstsource’s customers receive top-tier service. This position involves responding to customer queries and providing solutions that are both accurate and timely. The role requires an individual who is customer-centric, solution-oriented, and capable of handling complex customer inquiries.
Key Responsibilities
As a Senior Customer Support Associate, you will be expected to:
- Answer customer calls regarding a variety of issues and provide timely resolutions.
- Ensure all customer interactions are logged accurately into the system.
- Take ownership of customer queries and ensure commitments are met.
- Maintain clear communication with customers, providing simple and effective solutions.
- Collaborate with team members when queries cannot be resolved immediately.
- Demonstrate empathy and professionalism in all customer interactions.
- Work as part of a team to achieve organizational goals and deliver superior customer service.
Required Qualifications
- Minimum SSC (10th) passed; higher qualifications are a plus.
- 1+ year of experience in a BPO or related industry is preferred.
- Ability to handle and resolve customer inquiries effectively and efficiently.
Skills and Competencies
To succeed in this role, you should have the following skills:
- Proficiency in computer applications such as Outlook, Word, and Internet Explorer.
- Excellent verbal and written English communication skills.
- Typing skills suited to process-specific cutoffs.
- Professional, courteous, and customer-oriented demeanor.
- Ability to resolve complex customer queries with a solution-driven approach.
Corporate Values
At Firstsource, we adhere to our core values known as REACCH:
- Risk-Taking: Challenge the status quo and be ambitious.
- Execution Excellence: Collaborate to drive excellence in all tasks.
- Agility: Stay nimble and adapt quickly in a digital-first environment.
- Customer First: Prioritize customer needs in every decision.
- Credibility: Build trust through honesty and integrity.
- Humaneness: Act responsibly towards the community and environment.
Why Join Firstsource?
By joining Firstsource, you will be part of a leading BPM company with global reach and a commitment to delivering exceptional service. As a Senior Customer Support Associate, you’ll have the opportunity to grow within an innovative and fast-paced work environment that offers excellent career development opportunities. Work with some of the most recognized brands worldwide while making a tangible impact on customer satisfaction.
Conclusion
If you are a customer-centric individual who thrives in a fast-paced, solution-driven environment, this role is perfect for you. Apply now to join Firstsource as a Senior Customer Support Associate in Bengaluru and be a part of a global leader in Business Process Management.