Introduction
Fortinet, a leader in cybersecurity with over 20 years of expertise, is hiring a dynamic Technical Account Manager (TAM) to join its fast-growing team. In this role, you will support customers with cutting-edge network security solutions and build lasting relationships with both internal and external teams. This is an excellent opportunity to contribute to a market-leading company while expanding your skills in cybersecurity and network management.
Table of Contents
- Company Overview
- Role Overview
- Key Responsibilities
- Ideal Candidate
- Our Team Culture
- Why Join Us
- Conclusion
Company Overview
Fortinet is a cybersecurity pioneer, safeguarding people, devices, and data across the globe. The company has earned a reputation for providing comprehensive, integrated security solutions that protect networks, endpoints, and applications. With over 660,000 customers worldwide, Fortinet continues to innovate at the intersection of networking and security. By joining Fortinet, you will be part of a company committed to delivering reliable and high-performance cybersecurity solutions.
Role Overview
As a Technical Account Manager (TAM) at Fortinet, you will be the primary point of contact for dedicated accounts, providing technical solutions and ensuring customer satisfaction. You’ll be tasked with managing customer issues, troubleshooting complex networking problems, and offering tailored advice for optimal security implementation. This role is perfect for those with a passion for customer service, problem-solving, and cutting-edge cybersecurity solutions.
Key Responsibilities
Customer Support and Technical Solutions
As a TAM, you will provide technical solutions to customer issues, ensuring timely resolution of incidents and managing customer expectations effectively.
Collaboration with Internal Teams
Work closely with Research and Development (R&D) teams to resolve product issues and improve solutions for customers.
Customer Environment Reproduction
Reproduce customer environments in lab setups for troubleshooting and ensuring accurate issue resolution.
Documentation and Reporting
Create and maintain technical documentation, knowledge bases, and bulletins to improve both internal and external support resources.
Regular Site Visits
Conduct periodic visits to managed accounts to ensure ongoing satisfaction and optimal security configuration.
Ideal Candidate
The ideal Technical Account Manager candidate will have a strong technical background and experience in networking and security. Key qualifications include:
- 8-10 years of experience in technical support roles within networking or security companies.
- Strong understanding of data networking protocols, including TCP/IP, routing, and switching.
- Experience with security products and technologies, such as firewalls, VPNs, and endpoint protection.
- Proficiency in system administration (Windows, Linux, or Unix).
- Excellent troubleshooting, problem-solving, and communication skills.
- Certifications such as CCNA, CCNP, CCIE, or CISSP are highly preferred.
- Experience with multi-vendor environments and data center deployments is a plus.
Our Team Culture
The Technical Account Manager (TAM) team at Fortinet is known for its collaborative and innovative culture. By working with diverse internal teams, you’ll ensure a holistic approach to customer service, product quality, and technological advancement. The team emphasizes continuous improvement, customer-centricity, and accountability, creating a supportive environment for growth and excellence in both technical support and service delivery.
Why Join Us
Fortinet offers a competitive Total Rewards package, which supports your health, well-being, and financial security. With the opportunity to work in a dynamic and innovative environment, you’ll be part of a global leader in cybersecurity. If you’re ready to take on exciting challenges, work with top-tier professionals, and help shape the future of network security, Fortinet is the place for you.
Conclusion
If you are passionate about network security, customer support, and technical problem-solving, the Technical Account Manager role at Fortinet offers an exciting and rewarding career opportunity. Join a leading company in the cybersecurity industry and help shape the future of security while developing your skills in a dynamic and growing field. Apply today!