Introduction
Genpact, a global professional services and solutions firm, is seeking a Process Associate for their Hyderabad office. With over 125,000 employees across 30+ countries, Genpact has a strong presence in delivering outcomes that shape the future of leading enterprises, including Fortune Global 500 companies. This is an exciting opportunity to be part of a company that thrives on curiosity, innovation, and the relentless pursuit of excellence in customer service. If you’re passionate about delivering high-quality customer service and have a strong work ethic, we invite you to apply for this role.
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Job Summary
Genpact is hiring a Process Associate for the Customer Service team in Hyderabad. The role involves responding to customer queries, making outbound calls to customers and employers, and providing support for account recovery. The ideal candidate will have excellent communication skills, critical thinking abilities, and the capacity to work independently or as part of a team. Fresh graduates with a passion for customer service are encouraged to apply.
Primary Responsibilities
- Respond to customer queries and concerns effectively.
- Make outbound calls to customers and employers to facilitate account recovery.
- Maintain an in-depth understanding of client processes and policies.
- Reproduce customer issues and identify product bugs for resolution.
- Provide exceptional customer service to ensure customer satisfaction.
- Showcase critical thinking skills and contribute to problem-solving.
- Work independently and collaboratively within a team environment.
Qualifications
- A graduate degree (any discipline) is required.
- Freshers are welcome to apply.
- Prior experience in a customer service role (chat, email, or voice) is preferred but not mandatory.
Skills & Competencies
- Effective communication skills, both written and verbal, with a neutral accent.
- Strong probing, analytical, and customer-centric problem-solving skills.
- Ability to work on a flexible schedule, including weekend shifts.
- Proficiency in English and ability to understand and analyze customer issues.
- Positive attitude, strong work ethic, and ability to collaborate with teams.
Why Join Genpact?
Genpact offers a dynamic and inclusive work environment that values diversity, integrity, and customer focus. As a global leader, Genpact provides ample opportunities for personal and professional growth, making it an ideal place to start or further your career. The company’s commitment to fostering a culture of innovation, respect, and collaboration ensures employees thrive and contribute meaningfully to the organization’s success.
How to Apply
To apply for the Process Associate position, visit Genpact’s official careers page and submit your application. Highlight your customer service experience, communication skills, and ability to work in a team-oriented environment. If you are a fresh graduate with a passion for customer service, you are encouraged to apply as well.
Conclusion
Genpact is looking for dedicated, customer-focused individuals to join their team as Process Associates. If you have a passion for delivering high-quality service and are ready to contribute to a global leader, apply now for this exciting opportunity in Hyderabad. Take the next step in your career with Genpact and become part of an organization committed to driving innovation and transformation.