Introduction
Genpact, a global professional services firm, is inviting applications for the role of Process Associate in Hyderabad. With over 125,000 employees across 30+ countries, Genpact is known for delivering cutting-edge business and technology solutions to leading enterprises. The role of Process Associate in the Mortgage Client Service Officer team offers an exciting opportunity to be part of a dynamic, client-focused environment. Join Genpact to help create lasting value and drive client success while advancing your career.
Table of Contents
Role Overview
The Process Associate role at Genpact involves delivering high-quality customer service within the banking and financial services industry. This position requires a proactive individual who can effectively manage cases, provide client-focused solutions, and work with various stakeholders. You’ll be contributing to a team-oriented environment, working on client accounts, and continuously improving processes.
Key Responsibilities
- Provide exceptional service to clients, colleagues, and stakeholders.
- Manage case handling and ensure compliance with regulatory standards.
- Achieve daily KPIs for individual and team performance.
- Engage with clients and internal teams to solve complex problems.
- Drive continuous improvement initiatives and process optimizations.
- Develop strong relationships with clients and internal teams for efficient service delivery.
- Ensure adherence to quality assurance standards and improve customer outcomes.
Required Skills & Experience
- Strong verbal and written communication skills, with the ability to build rapport with clients.
- Exceptional problem-solving and numeracy skills.
- High attention to detail and a commitment to delivering quality results.
- Experience in a fast-paced, client-focused environment.
- Ability to handle high workloads, meet deadlines, and work under pressure.
- Experience in managing multiple stakeholders across different business areas.
- Proficient in conflict resolution and negotiation skills.
Preferred Qualifications
- Previous experience in banking or financial services.
- Familiarity with client account management and escalation procedures.
- Experience in working with various business units and stakeholders.
- Proven ability to drive continuous improvements and meet client needs.
About Genpact
Genpact is a global leader in professional services, transforming business processes through cutting-edge solutions. With a commitment to delivering outstanding client outcomes, Genpact serves leading enterprises, including the Fortune Global 500. Their core values of customer focus, innovation, and diversity make them an exciting place to grow your career. Genpact fosters a collaborative, inclusive environment where employees thrive and make an impact on the world’s leading businesses.
Conclusion
If you’re looking to advance your career in a dynamic, client-focused environment, Genpact is the perfect place for you. With a commitment to continuous improvement, collaboration, and exceptional service delivery, Genpact offers an opportunity to work with top-tier professionals while making a significant impact. Apply for the Process Associate position today and become part of a global team that shapes the future of business.