Genpact, a global leader in professional services and solutions, is hiring for the role of Process Associate in the Trust & Safety division. If you have a passion for customer support and process improvement, this is the perfect opportunity for you. Read on to learn more about the role, responsibilities, qualifications, and how you can apply.
Table of Contents
- Introduction
- Genpact Overview
- Job Overview
- Key Qualifications
- Benefits of Working at Genpact
- How to Apply
- Conclusion
Introduction
Genpact, a renowned global services firm, is offering an exciting opportunity for a Process Associate in their Trust & Safety division. This role focuses on improving operational processes, providing customer support, and identifying solutions to improve efficiency. If you are an adaptable professional with a customer-first mindset, consider joining Genpact’s dynamic team.
Genpact Overview
Genpact (NYSE: G) is a global leader in professional services and solutions with over 125,000 employees across 30+ countries. They partner with Fortune Global 500 companies to transform their operations using cutting-edge technologies, AI, and data analytics. Genpact’s mission is to drive positive change and create lasting value for clients worldwide.
Job Overview
Role Summary
As a **Process Associate – Trust & Safety**, you will be responsible for improving processes by using market-specific insights and identifying scalable solutions. You will help ensure the quality of reported content, provide exceptional customer support, and escalate issues that fall outside company policies.
Responsibilities
- Review reported content within the set turnaround times and quality standards.
- Recognize trends and escalate issues outside company policies to the global team.
- Provide customer support by responding to inquiries and troubleshooting issues.
- Resolve technical issues and assist clients with account-related problems.
- Maintain in-depth knowledge of client processes and policies.
- Identify product bugs and escalate them for resolution.
- Deliver excellent customer service to clients at all times.
Key Qualifications
Minimum Qualifications
- Any Graduate (Postgraduate qualification is an added advantage).
- Strong work ethic and ability to work both independently and in a team environment.
- Willingness to work on flexible schedules, including weekend shifts.
Preferred Qualifications
- Strong probing, analytical, and problem-solving skills.
- Customer-centric approach with experience in troubleshooting and resolving issues.
- Prior experience in customer support or content review is a plus.
Benefits of Working at Genpact
Genpact offers a dynamic work environment that values diversity, innovation, and respect. Employees can enjoy:
- Opportunities for career growth within a global organization.
- Exposure to cutting-edge technologies and industries.
- A collaborative and inclusive work culture.
- Competitive compensation and benefits packages.
How to Apply
If you meet the qualifications and are excited about this opportunity, visit Genpact’s official website at www.genpact.com to submit your application. Ensure your resume highlights your relevant experience and skills to stand out to the hiring team.
Conclusion
Genpact offers an excellent opportunity for professionals looking to make an impact in the **Process Associate – Trust & Safety** role. If you’re passionate about improving processes, providing exceptional customer service, and working in a technology-driven environment, apply today and take the next step in your career with Genpact!