About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations
In this role you can work from Remote, India
Overview
GitHub helps companies and organizations succeed by allowing them to build better software together. We’re looking for Customer Success Architects to develop positive technical relationships and continue to grow GitHub’s business. We care about customer success and customer outcomes, and we’re extremely passionate about the quality of our work. The ideal candidate will have the aptitude to deepen our technical relationships with customers, be a technical advisor, and have a passion for working with others.
Responsibilities
A Customer Success Architect (CSA) is the technical champion for GitHub customers, who focuses on connecting the technical and business customer activities in partnership with GitHub Customer Success Managers. The CSA will be expected to help customers achieve their business outcomes related to topics such as software development lifecycle, devops, innersource, code analysis and security, product strategy and enablement. The CSA will coach technical champions within customer organizations on how to identify and plan technical strategies to address their most pressing business problems. Common activities include workflow design, deployment architecture guidance, and adoption planning.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. Working with GitHub Customer Success Managers, the CSA will:
- Lead customers in the application of GitHub products and services offerings to meet their desired business outcomes. This may include white-boarding and helping design an architecture one day or aiding in overcoming technical and cultural blockers to adoption.
- Own the technical relationship with a portfolio of accounts, and partner with the other members of the account team (Customer Success Manager, Enterprise Sales Managers, Enterprise Account Managers, and Solutions Engineers) to define and execute account strategy
- Be the customer’s champion inside of GitHub, advocating for them with Support, Product, Engineering, and other groups
- Recommend product improvements based on customer experiences
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology, including both technology that is inside GitHub, and in complementary/competitive fields outside of GitHub
- Support the expansion and renewal opportunities.
Qualifications
Qualifications:
- Experience in technical consulting, technical customer success, or other customer-facing technical roles
- Experience helping customers with software development practices, devops, CI/CD, or open source development practices
- Business proficiency in English in both written and verbal communication
Preferred Qualifications:
- Knowledge of Source Control Management (SCM) tools and workflows
- Knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, tools and workflows
- In-depth knowledge of the enterprise Software Development Lifecycle (SDLC)
- Knowledge of software composition and security analysis, SAST/DAST tooling
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Who We Are
GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.