Introduction
GlobalLogic, a leader in digital engineering, is seeking a skilled System Support Analyst to join its dynamic team. This role is perfect for individuals passionate about technical support, problem-solving, and working on cutting-edge technology projects in the healthcare domain and beyond.
Table of Contents
Role Overview
As a System Support Analyst at GlobalLogic, you will play a pivotal role in providing Tier 1 technical support, resolving complex issues, and collaborating with cross-functional teams. Your expertise in Linux administration, network troubleshooting, and familiarity with medical imaging systems will enable you to excel in this position.
Job Responsibilities
- Prioritize and manage workloads based on client SLAs and escalate tickets when necessary.
- Analyze and troubleshoot workflows involving network devices, workstations, and servers.
- Document and resolve incidents using ITSM tools like ServiceNow or Jira.
- Perform database maintenance and troubleshoot using SQL commands.
- Edit configuration files on Linux servers and troubleshoot applications on Windows workstations.
- Collaborate with cross-functional teams for seamless issue resolution.
- Gain hands-on experience with DICOM, HL7, and radiology workflows.
Qualifications and Skills
Minimum Requirements
- 9 months to 2 years in a Tier 1 support role or similar technical support experience.
- Strong Linux system administration and network troubleshooting skills (3+ years).
- Hands-on experience with remote troubleshooting tools like SSH and VPN tunnels.
- Basic knowledge of SQL databases (e.g., MySQL, PostgreSQL) and database maintenance.
- Exceptional communication skills (B2-level proficiency in English).
- Familiarity with TCP/IP, network security, and VPN configurations.
- Knowledge of DICOM, HL7, and radiology workflows is essential.
Preferred Skills
- Experience in the healthcare domain, particularly with medical imaging systems and PACS.
- Proficiency in scripting languages like Perl, Python, or Shell.
- Knowledge of Microsoft Windows configuration and troubleshooting.
Why Join GlobalLogic?
GlobalLogic stands out as a leader in digital engineering, offering exciting opportunities to work with global clients and innovative technologies. Here’s what makes GlobalLogic an ideal workplace:
Exciting Projects
Work on high-impact projects in industries like healthcare, high-tech, media, and telecommunications, collaborating with global brands and leaders.
Collaborative Environment
Grow your skills by working with a diverse team of talented individuals in an open and inclusive environment, with opportunities to work abroad.
Work-Life Balance
Enjoy flexible work schedules, remote work opportunities, and ample paid time off to maintain a healthy work-life balance.
Professional Development
Benefit from technical training, soft skills development, professional certifications, and wellness programs to enhance your career.
Comprehensive Benefits
- Competitive salary and performance bonuses.
- Family medical insurance, life insurance, and pension schemes.
- Annual health check-ups and wellness programs.
Fun Perks
Enjoy vibrant office spaces with GL Zones, rooftop decks, subsidized meals, and activities like sports events and corporate parties.
Conclusion
Joining GlobalLogic as a System Support Analyst is more than just a job—it’s an opportunity to make a difference, solve challenging problems, and grow in your career. If you’re ready to work with a globally respected company that values innovation, inclusivity, and personal growth, apply now and take the next step in your career with GlobalLogic!