Goldman Sachs

Goldman Sachs is hiring Knowledge Management Associate

March 5, 2025
chandan

Introduction

Goldman Sachs is looking for a Knowledge Management Associate to join its Asset & Wealth Operations team in Hyderabad. This role plays a crucial part in managing standard operating procedures and ensuring compliance within the Marcus Call Center. If you have a strong background in knowledge management and project oversight, this is an excellent opportunity to advance your career.

Table of Contents

Business Overview

Goldman Sachs’ direct-to-consumer business, Marcus by Goldman Sachs, blends innovative design, data, and engineering to serve millions of customers. The firm is committed to providing transparent and valuable financial solutions with a strong focus on efficiency and technology.

Your Impact

As a Knowledge Management Associate, you will oversee program management for operational procedures in the Marcus Call Center. Your role is critical in ensuring standardized, compliant processes that enhance efficiency and decision-making across the organization.

Job Summary and Responsibilities

  • Lead the Knowledge Management team, oversee projects, and provide updates to management.
  • Manage process changes and develop new Standard Operating Procedures (SOPs).
  • Work with stakeholders, including delivery managers, legal, risk, and compliance teams, to manage approvals.
  • Oversee the Change Management process for documentation updates.
  • Develop concise and user-friendly documentation for training and operational reference.
  • Ensure alignment of knowledge management processes with compliance standards.

Basic and Preferred Qualifications

Basic Qualifications

  • Bachelor’s degree in Information Science, Business Administration, or related field.
  • Minimum of 7 years of experience in Knowledge Management.
  • Proficiency in knowledge management systems like Right Answers or ServiceNow.
  • Strong project management experience with tools such as JIRA or Signavio.
  • Excellent written communication and stakeholder management skills.

Preferred Qualifications

  • Certified Knowledge Manager certification.
  • 3+ years of experience in instructional design.
  • Prior experience in Call Center and FinTech services.
  • Experience with knowledge management platforms and process optimization.

About Goldman Sachs

Goldman Sachs is a leading global financial institution committed to helping clients and stakeholders grow. Founded in 1869 and headquartered in New York, the firm fosters a diverse and inclusive work environment, providing employees with opportunities for professional and personal growth.

Conclusion

This role offers a unique opportunity to drive knowledge management initiatives at one of the world’s top financial firms. If you have expertise in knowledge systems and project management, apply now to become a part of Goldman Sachs’ innovative team.