Table of Contents
- Introduction
- Role Overview
- Primary Responsibilities
- Qualifications and Skills
- Why Join Guidewire?
- Conclusion
Introduction
Guidewire is looking for an **Application Support Engineer** to join its global team dedicated to delivering exceptional customer service. If you have a passion for solving problems, digging into code, and continuously learning, this opportunity is perfect for you. At Guidewire, we create cutting-edge software that helps Property and Casualty (P&C) insurance companies support their customers during critical moments. Our innovative platform serves hundreds of insurers worldwide, driving efficiency, innovation, and superior service.
Role Overview
As an **Application Support Engineer**, you will play a key role in supporting Guidewire’s customers, helping them troubleshoot issues, resolve cases, and optimize their use of Guidewire’s products. You will work with a talented team in a collaborative environment, learning everything there is to know about Guidewire’s suite of products and sharing that knowledge with internal and external stakeholders. This role combines technical expertise with a customer-focused mindset to deliver outstanding results.
Primary Responsibilities
As an Application Support Engineer, your responsibilities will include:
- Providing technical support to customers using Guidewire products, ensuring timely and effective resolutions.
- Developing deep expertise in Guidewire’s suite of products.
- Troubleshooting and identifying root causes of issues, offering workarounds or permanent solutions.
- Communicating with customers to provide updates, manage expectations, and explain technical issues clearly.
- Creating and maintaining knowledge articles for problem resolution.
- Executing operational tasks, including provisioning, rebuilding, configuring, and restoring cloud environments.
- Collaborating with teams to identify and implement service improvements.
- Ensuring compliance with service level agreements (SLAs).
- Sharing technical expertise with team members and contributing to training materials.
Qualifications and Skills
To succeed in this role, candidates should have the following qualifications and skills:
- Bachelor’s degree in Computer Science or a related field.
- 6+ years of experience in technical software support, preferably in a B2B environment.
- Familiarity with cloud applications and infrastructure.
- Experience with CRM systems like Salesforce and defect tracking tools like JIRA.
- Proficiency in Java, XML, JSON, and 3-tier application architecture.
- Knowledge of front-end web technologies like JavaScript or ReactJS.
- Strong SQL skills and experience with relational databases such as Postgres or Oracle.
- Exceptional troubleshooting, analytical, and problem-solving abilities.
- Fluency in English (written and verbal).
Why Join Guidewire?
Guidewire is more than just a software company; it’s a place where employees thrive, innovate, and make an impact. Here’s why you should join:
- Be part of a globally recognized company known for its integrity, rationality, and collegial culture.
- Work with a talented, collaborative team that values professional growth and continuous learning.
- Contribute to a platform that empowers insurers to innovate and grow efficiently.
- Enjoy a competitive compensation package and opportunities for career advancement.
- Make a meaningful impact on the insurance industry by helping customers handle critical moments effectively.
Conclusion
Joining Guidewire as an **Application Support Engineer** means becoming part of a company that values innovation, customer success, and teamwork. You’ll have the opportunity to grow your skills, tackle challenging problems, and contribute to a platform that serves hundreds of insurance providers worldwide. If you’re passionate about technology, problem-solving, and delivering exceptional customer experiences, we invite you to apply today and take the next step in your career.
Apply now to be part of Guidewire’s exceptional team and make a difference!