Introduction
HCLTech, a global leader in technology and IT services, is offering an exciting career opportunity for **freshers** from the **2023** and **2024** batches. If you have completed a degree in **B.Com**, **B.B.A**, **B.C.A**, or **M.Com** with no backlog, this is your chance to join a leading organization as a **Customer Service Representative**. The role involves working in a dynamic 24/7 work environment, handling inbound phone calls, resolving customer issues, and ensuring excellent service delivery. Read on to learn more about the job and how you can apply!
Table of Contents
About HCLTech
HCLTech is a global IT services and consulting company, known for its innovation, customer-centric approach, and leadership in the tech industry. With a presence in over 45 countries, HCLTech is committed to delivering transformative solutions that help businesses thrive in a rapidly changing digital world. Join the team to be a part of an inclusive, forward-thinking environment that fosters innovation and career growth.
Role Overview
The **Customer Service Representative** role at **HCLTech** provides a fantastic opportunity for freshers to start their career in a supportive, dynamic work environment. As part of the **Voice Process**, you will be responsible for handling inbound customer queries, offering first-level resolutions, and ensuring smooth service delivery. This role requires you to quickly adapt to changes, interact with cross-functional teams, and contribute to customer satisfaction.
Key Responsibilities
- Handle **inbound calls** and provide timely updates on Service Requests (SR), ASRs, and incidents.
- Assist customers in **creating service requests** and incidents, guiding them through the process.
- Offer **self-service enablement** advice and prioritize SR/ASR/Incident tickets as per business needs.
- Support **first-level resolutions** by analyzing and dispatching cases to the appropriate teams.
- Monitor case queues to avoid SLA breaches and proactively manage customer issues.
- Collaborate with cross-functional teams and **support shift coordinators** with operational tasks.
- Drive improvements in customer service quality, speed, and reliability.
Required Skills
- **Willingness to learn** quickly and adapt to changes in a fast-paced environment.
- Ability to analyze complex situations and identify potential solutions.
- **People-orchestration skills**: Coordinate with the right experts at the right time.
- Experience with guided troubleshooting and customer support tools.
- Strong problem-solving skills and attention to detail.
How to Apply
If you are interested in this exciting opportunity, **walk-in for an interview** at the following location:
**Date:** 14-Dec-24
**Time:** 11:00 AM – 1:00 PM
**Location:** HCL Tech, ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066
**Contact Person:** Illuri Yanosh Kumar
Ensure to bring one hard copy of your resume and any government-issued ID proof.
Conclusion
HCLTech’s **Customer Service Representative** role offers a fantastic career start for freshers with a passion for customer service and a willingness to learn. If you are ready to take on challenges, grow within a dynamic company, and make an impact on customer satisfaction, this is the role for you. Don’t miss out on this opportunity—**apply now** or **attend the walk-in interview**!