HCLTech

HCLTech is hiring Remote Support Engineer

January 13, 2025
chandan

Table of Contents

Introduction

HCLTech, a global leader in IT services and digital transformation, is hiring Remote Support Engineers for multiple locations, including Chennai, Bangalore, Hyderabad, and Noida. Whether you’re an experienced professional or starting your career in IT support, this role provides an exciting opportunity to grow in a dynamic environment.

About HCLTech

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs, and delivery centers, HCLTech delivers holistic services in IT and business transformation, fueled by its “Employees First” culture.

Job Overview

Position: Remote Support Engineer
Locations: Chennai, Bangalore, Hyderabad, Noida
Experience: 0.6 to 7 years
Domain: DSS & RDS (Desktop Support & Remote Support).

Skills Required

  • Expert knowledge of ITIL standards, including Incident, Problem, and Request Management.
  • Strong understanding of Service Desk functions and tools.
  • Deep knowledge of remote and on-site support workflows.
  • Excellent verbal, written, and listening communication skills.
  • Proficiency in diagnosing and resolving hardware, software, and network issues via remote support.
  • Experience using call-tracking systems to document and manage requests and resolutions.
  • Strong analytical skills with an understanding of compliance frameworks.
  • Ability to collaborate effectively with vendors and internal teams.

Roles and Responsibilities

  • Diagnose and resolve hardware, software, and network issues via telephone for end users.
  • Document and manage problems and work requests using a call-tracking system.
  • Ensure compliance with published frameworks by conducting periodic audits and publishing reports.
  • Coordinate with vendors and internal teams for hardware and software issue resolution.
  • Provide expert input to service requirements, writing and reviewing relevant documentation.
  • Stay updated on industry best practices through research and competitor analysis.
  • Conduct knowledge transfer sessions and document learnings for continuous process improvement.
  • Communicate effectively with customers, management, and team members.

Why Choose This Role?

The Remote Support Engineer role at HCLTech offers a blend of technical and interpersonal challenges. You’ll have the opportunity to work on cutting-edge technologies, solve real-world IT issues, and collaborate with global teams. With a strong focus on professional development, HCLTech provides the tools and support you need to grow in your career while ensuring a work-life balance.

Conclusion

If you are passionate about IT support and have the skills to diagnose and resolve complex technical problems, this Remote Support Engineer position at HCLTech is an excellent opportunity. Apply today and become part of a globally recognized organization committed to innovation and excellence.