Introduction
If you are an expert in process analysis and have experience with contract management systems like SAP, Hewlett-Packard (HP) has an exciting opportunity for you. The Process and Capabilities Analyst role is designed to help streamline operations and support business needs through effective system management. In this role, you will play a critical part in ensuring that issues are resolved and solutions are implemented in a timely manner, all while contributing to the growth and efficiency of HP’s Contract Management Operations.
Table of Contents
Job Summary
As a Process and Capabilities Analyst at Hewlett-Packard, you will be responsible for clarifying and supporting user needs within Contract Management Operations. The role involves addressing system-related queries, resolving complex business and technical issues within SAP, and driving process improvements to enhance operational efficiency.
- Role: Process and Capabilities Analyst
- Location: Hewlett-Packard
- Experience: 4-6 years in Tech Support/Business Operations
- Education: First-level university degree or equivalent
- Certifications: Relevant certifications are a plus
Responsibilities
The Process and Capabilities Analyst will have various responsibilities aimed at optimizing operational processes and delivering high-quality service. Key responsibilities include:
- Clarifying and supporting user needs in contract management.
- Investigating and resolving complex technical issues within SAP and other tools.
- Performing case qualification and confirming prioritization with the customer base.
- Identifying and validating interim strategies or workarounds for issues.
- Collaborating with internal teams to address escalated issues and drive solutions.
- Managing the delivery of solutions and supporting change management processes.
Education & Experience
To succeed in this role, you should have a solid educational background and experience in technical support or business operations:
- A first-level university degree or equivalent experience is required.
- Typically, 4-6 years of related experience in tech support or business operations.
- 3-5 years of experience in project management is preferred.
Knowledge & Skills
As a Process and Capabilities Analyst, you will need a broad skill set and deep understanding of various operational processes. Essential skills include:
- Strong knowledge of CMO operational processes and applications.
- Experience in process improvement projects and suggestions for process optimization.
- Excellent communication skills (written, verbal, and presentation).
- Basic financial and business acumen for handling revenue cycle processes.
- Ability to manage and resolve business and technical issues effectively.
Why Join Hewlett-Packard?
Joining HP as a Process and Capabilities Analyst offers numerous benefits:
- Innovative Environment: Work on cutting-edge solutions and contribute to operational improvements.
- Career Growth: HP offers ample opportunities for personal and professional development.
- Collaborative Culture: Be part of a team that values communication and collaboration to achieve shared goals.
- Competitive Benefits: Enjoy a robust benefits package designed for employee well-being.
Conclusion
The Process and Capabilities Analyst role at Hewlett-Packard is an excellent opportunity for professionals with a background in tech support and business operations. If you’re ready to take on complex challenges, drive operational excellence, and contribute to a global leader in technology, HP is the place for you. Apply today to be a part of HP’s innovative journey!