Hexaware Technologies is looking for skilled Service Desk Engineers with expertise in **JAMF**, **MDM**, **AD**, and **Jira Admin**. As part of a dynamic team at Hexaware, you will have the opportunity to work with cutting-edge technology and support the IT infrastructure for global enterprises. Learn more about the role, responsibilities, and how to apply for this exciting opportunity.
Table of Contents
- Introduction
- Company Overview
- Job Role: Service Desk Engineer
- Key Qualifications
- How to Apply
- Conclusion
Introduction
Are you an IT professional with experience in JAMF, MDM, AD, and Jira Admin? Hexaware Technologies is offering an exciting opportunity to join their team as a **Service Desk Engineer**. Hexaware is known for its global presence, exceptional work culture, and focus on employee satisfaction. If you’re looking to grow your career in IT and technology, this is the role for you!
Company Overview
Hexaware Technologies is a leading global technology and business process services company with a strong community of **32,476 Hexawarians**. With a presence in **54 offices across 28 countries**, Hexaware helps enterprises globally accelerate their digital transformation journey. Known for its innovative approach and excellent work environment, Hexaware is committed to creating long-lasting relationships with both clients and employees.
To learn more, visit their official website: Hexaware Technologies.
Job Role: Service Desk Engineer
Overview of the Role
As a **Service Desk Engineer**, you will be responsible for managing and maintaining IT infrastructure support for global clients. You will provide technical assistance, troubleshooting, and issue resolution while ensuring smooth operations across enterprise systems.
Responsibilities
- Provide first-level support for hardware and software issues.
- Administer JAMF and MDM for mobile device management.
- Manage Active Directory (AD) accounts and permissions.
- Administer Jira for issue tracking and project management.
- Diagnose and resolve network issues promptly and efficiently.
- Escalate critical issues to senior engineers and ensure timely resolution.
Key Qualifications
Required Skills
- Strong experience in **JAMF**, **MDM**, and **Active Directory (AD)**.
- Proficiency in **Jira Admin** for handling issue tracking and management.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills (written and verbal) to interact with global teams.
- Experience in IT support or as a service desk engineer is preferred.
Desired Qualifications
- Experience in a customer-facing support role.
- Knowledge of enterprise IT systems and support processes.
- Ability to work in a fast-paced, deadline-driven environment.
How to Apply
To apply for the **Service Desk Engineer** position at Hexaware Technologies, please fill in your details through the application form available at the following link:
Conclusion
Hexaware Technologies offers an excellent opportunity for IT professionals looking to make a significant impact in a fast-paced, technology-driven environment. If you have experience with JAMF, MDM, AD, and Jira Admin, don’t miss your chance to be part of a global team at the forefront of digital transformation. Apply today and take the next step in your IT career!