Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Job Description
You will be part of the Delivery Excellence team in the Customer Online Operations Area. The team ensures a stable digital experience for all customers in our digital touch points. If you are a person with operations experience from large-scale organizations and a complex technical landscape, you will find this position exciting! A person who fits in this role is self-driven, customer centric, analytical and grows by problem solving.
What does a Service Integrator do?
As a Service Integrator you together with the team make sure all services perform according to our business needs and step in and take action when they do not. By having control of the cohesive overview, operational/tactical awareness, and control of our support processes we help H&M with providing our customers with a good online experience.
Qualifications
You can identify what makes the difference, can quickly assess a problem and you are eager to act and ensure progress. You will be working closely with operations- and development teams as well as other stakeholders from across the organization.
- Prioritising and communicating the expectation/requirement between business teams and technical teams including external vendors.
- Set up and drive cross functional forums together with other functions (eg: logistics, vendors, tech teams and business teams), making sure we set a priority that will support selling and benefit to H&M customers.
- Advice and guide product teams in operational procedures and process to ensure a stable customer experience
What you need to succeed:
- Previous experience from operations / e-commerce / retail
- Hands on practice of incident, problem and change ITIL process areas
- Experience of working in Service Now
- Ability to drive and manage activities across teams and vendors
- Ability to operate independently and make decisions with little direct supervision
- Experience working in an international environment and multicultural teams
- Experience in building trust and relationships at all levels
- Excellent oral and written English communication skills
Nice to have:
- Critical Incident Management experience