Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
Our Onboarding team is focused on delivering a signature digital experience for our new hires. Onboard Success Partner will be responsible to craft a digital signature experience that is both informative, engaging and ensures strong start at IBM. Role of onboarding is integral for preparing the new hire for their IBM career and ensure that everything is ready for their arrival at IBM on day 1. The goal is to provide candidates with an impactful digital experience from offer acceptance onwards. Our Onboard success partners play an important part to improve the onboarding experience and build a feeling of personalized support as they guide candidates through the onboarding process in an efficient and timely manner. This role will be reporting to the Regional Onboarding Leader and will be part of IBM’s Global Onboarding team.
What You’ll Do
The role requires one to be a detail-oriented,digital first mindset and get-things-done with speed and agility. It requires someone who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization.
- Lead and run all day-to-day operations for Onboarding delivery
- First point of contact for new employee and hiring manager from offer accept through onboarding
- Coordinating requests and delivery of all provisioning items by new hire’s start date
- Responsible for appropriate follow-up of each required element in the onboarding process within time frames established.
- Handle communications and inquiries from new hires
- Audit and review all new hire documents as per the statutory and company requirements both online on tool and hard copy
- Ensure employee data collected at onboarding stage reaches HR system(s) in a timely manner
- Create the New Hire record on tool.
How we’ll help you grow:
- You’ll have access to all the required training courses you would need to be successful in your role. You have the opportunity to work with team across the globe giving you the opportunity to collaborate and learn.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Required Technical and Professional Expertise
- Ideally 1-2 years previous working experience, ideally in an international company
- Good verbal and written language skills. Proficiency in English
- Microsoft Office (Word, Excel, PowerPoint, Access and Excel experience in pivot tables, VLOOKUP) and any other digital skills like video creation, project management skills etc.
- Orientation on detail & Precision
- Advance Excel skills and reporting skills
- Ability to automate tasks.
Preferred Technical And Professional Expertise
- None
About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world’s most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.