Introduction
Join IBM, a global leader in technology and consulting, as a Process Analyst for Claims. This role offers the opportunity to be part of IBM Consulting, where you’ll drive digital transformation, embrace innovation, and create meaningful impacts for clients worldwide. With a focus on collaboration, learning, and career growth, IBM provides an environment where you can thrive and succeed.
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About IBM and IBM Consulting
IBM Consulting is a leader in driving digital transformation for clients across industries. By leveraging cutting-edge technologies like hybrid cloud, AI, and process mining, IBM empowers companies to innovate and achieve their goals. Supported by a robust technology platform and a strategic partner ecosystem, IBM Consulting delivers solutions that drive meaningful change for some of the world’s most innovative organizations.
Role Overview
As a Process Analyst in the Claims team, you will work within IBM BPO to handle claims investigation, processing, and payments for Life and Annuity Insurance. This role is critical to maintaining client satisfaction through efficient claims management while meeting productivity and quality targets. Flexibility to work in shifts is required.
Key Responsibilities
Your responsibilities as a Process Analyst will include:
- Managing claims investigations, processing, and payments with accuracy and efficiency.
- Validating claims documents, calculating benefit amounts, and releasing payments to beneficiaries.
- Meeting daily, weekly, and monthly productivity and quality targets.
- Ensuring compliance with organizational processes and policies.
Required Skills and Qualifications
The ideal candidate will demonstrate the following skills and qualifications:
- Minimum Qualifications:
- Graduate (non-technical) with at least 1.5 years of experience in Life/Annuity claims processing.
- Strong communication skills in English, both written and verbal.
- Proactive mindset with strong analytical skills and attention to detail.
- Basic computer knowledge and typing speed of at least 35 words per minute.
- Preferred Qualifications:
- Proficiency in MS Office applications.
- Self-directed, ambitious achiever with demonstrated ability to meet targets.
- Experience analyzing complex data with strong organizational and interpersonal skills.
Why Join IBM
IBM is not just a workplace—it’s a platform for growth and innovation. With a culture built on collaboration, curiosity, and inclusivity, IBM provides a supportive environment where you can thrive professionally and personally. As an IBMer, you’ll have access to mentors, training, and opportunities to work on groundbreaking projects that make a global impact.
IBM is committed to fostering diversity and inclusion, ensuring every employee feels empowered and valued. Join a company that’s shaping the future with advanced technologies like AI, hybrid cloud, and quantum computing, all while staying committed to responsible innovation and societal progress.
Conclusion
IBM’s Process Analyst role offers the opportunity to work in a dynamic and innovative environment, where your contributions directly impact clients’ success. With a strong commitment to employee development, IBM ensures that you’ll have the resources and support needed to grow your career. Apply now to join IBM and become part of a team that’s driving meaningful change worldwide.